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If you need to check which builds match with your computer's OS that you have available, please check out MacPractice OS Compatibility Chart.
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You will also need to check compatibility for any other office hardware or software that you may have. This is especially important for our users of the Digital Radiography ability, as DR devices such as those provided by Planmeca often have their own drivers that are compatible with specific MacOS versions. Please contact your vendors of your hardware to confirm that they meet any OS requirements prior to arranging an update. |
How Do I Get an Update released to my Office?
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Before updating, make a backup of your MacPractice data and confirm all computers in your office have quit MacPractice. For more information on creating backups, please refer to this page of the Backups Guide on Creating Manual and Automatic Backups.
Make sure your backup is either not encrypted or you have verified the encryption password prior to starting this process.
2. Update the Server Computer:
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You should be prompted to update when logging in to the server. However, you can manually check for updates by navigating to the MacPractice Menu and selecting Update MacPractice“Update MacPractice”.
Alternately, you can download the "MP Server Update" package from your Download Site.
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If you are intending on making another computer your MacPractice Server, please follow the instructions for a server migration located here.
In the Update window, you will see Release Notes and a Change Log, along with a button to Download & Install. Click this button.
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The installer should run automatically when this file finishes downloading. However, you will need to ensure MacPractice is closed after the update installer starts, in order for the installer to complete updating the software.
If the installer does NOT start immediately, there will be a Server Update or Server file that was downloaded into your Downloads folder or the Desktop. Check there and open the installation package that was just downloaded.
In this case, you'll still need to close the Server to complete updating the software.
The installer will require you to click through some prompts. Each of these are explained on screen, and if you've installed the software previously, you should be familiar with these prompts.
Once the installation completes, log in to MacPractice on the server. Enter the Security password to gain access to your database.
On Builds 12.11 and Higher, you'll need to set up the Server Management App before you'll be able to start the server.
You may be prompted at this point to update the database. You'll want to do this, as it's the final step in some updates. Warning: Do not force-quit during the database update as doing so could potentially damage your data.
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You should also check if there are any Reference Concept Database Updates. This will ensure that any codes you use are updated.
If you are running a build of 12.11 that includes the Server Management App prior to updating, once you've completed your update to a later build, you will need to log into the Server Management App and stop/start each process before clients can log in.
If you have updated to Builds 14.5.5 or 15.5.1 of MacPractice, and you have the EHR or EMR/EDR Abilities, you will need to update your form templates accordingly. Check this article for more details on CCDA changes.
3. Update your Client Computers:
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Check In, Clipboard, and iEHR also have to be updated to match the current build of MacPractice. You can read more about our iPad Apps in this linked article here.