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Once you've been granted access to the Hub, you should have been sent an email to a specific address that we asked you for upon granting access. This email would be from supporthealthdental@aspiresoftware.com, and will allow you to reset the password to initialize your Hub account.
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Once this is done, you can access the Hub on any modern browser by navigating to https://help.macpractice.com.
Upon accessing this URL, you'll be prompted for that Email and Password. If you ever forget your password, you can click "Forgot my Password" to reset it again, as long as you have access to that original email address.
Adding a New Ticket
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Once a Ticket has been added via the Hub page directly or via Email, they should show up when accessing the Hub, as shown in the screenshot below. Here, you can review your Open Tickets by default and also review previously closed tickets. You can view tickets for your entire office, not just your personal user by clicking the "Organization Open Tickets" and "Organization Closed Tickets" tabs.
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Clicking a ticket will pull up additional information regarding that ticket, including who it's been assigned to, and the last date and time the ticket was updated.
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