The Messages tab allows the patient to message directly into the office. This messaging provides a secure method of sending information back and forth between the office and the patient. If the patient provides an email address when setting up the portal access, a notification will be sent to the patient's email every time a new message is received. The messages tab will also display a red badge with the number of unread messages within the portal.
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All incoming messages will be displayed in the Messaging ability within MacPractice. A Provider can disable the ability to receive Direct Messages from patients by unchecking the "Available to Receive Patient Messages" checkbox in their User record in References Ability > Users.