The alert system in MacPractice is a useful tool that can help your office staff communicate important information about a patient or family account. You can create new alerts in the Reference ability, or as you add alerts to patient/account records. More information on Alerts can be found here. Even though the Account and Patient Alerts act the same in alerting your office staff they are designed slightly different from each other.
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To apply an alert to a Patient, please check the documentation on the Alerts Tab in the Patients Ability. For Account Alerts, please refer to the Patient Ability > Account Tab article.