The Collections Manager runs a report of outstanding balances which can be sent to TransWorld for Collections Services. The Collections Manager is located in the Collections Manager node of the Managers ability.
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If an Account has been sent to the Collections level of TransWorld service, this payment should be received by TransWorld initially and then TransWorld will issue a payment to your office. This payment will have a deducted amount for TransWorld's collection fee.
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Note: If you receive a payment from an Account placed in Collections from the patient instead of TransWorld, please contact TransWorld first before posting the payment. |
You will first need to post this payment as a custom patient payment type. This Patient Payment Type is usually set up by a TransWorld representative, and is typically named "Patient Payment Collections - TransWorld" but may not exactly be that name.
You can review all of your custom Patient Payment Types by checking References Ability > Payment Type.
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When posting, you will apply the payment to any open charges as normal. This will leave you with a remaining portion equaling the value of TransWorld's Collection fee.
In the Payment window, before clicking Save, you will need to locate the remaining unpaid amount and use the Negative Adjustment column to adjust the remaining balance. This will effectively "write off" the balance of the account and zero out the Account in a manner that will work with TransWorld's process.
You will also want to utilize an Adjustment Type that indicates this adjustment is for a TransWorld Collection Fee. We recommend simply naming this Adjustment Type TransWorld Collection Fee.
It is important that you apply this negative adjustment in the same payment window as the Collections payment to ensure successful processing of this payment on TransWorld's side.
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