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This section of the HelpDesk contains more detailed instructions on common rejections.
Why can't I just create a new claim?
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When would I need to create a new claim?
There are 4 specific situations when a new claim should be created.
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First, verify this request with your carrier. Then fix the information at the source, rebuild the claim, mark it voided or corrected and resubmit it. Follow this article for more detailed instructions.