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The MacPractice data is stored on the MacPractice Server, which should be kept within a locked room. Should the stolen computer be a MacPractice Server, please review the MySQL Database Server Stolen Computer Recovery Plan documentation.
Consider the following steps, regardless of whether the stolen computer was a MacPractice Server or Terminal:
Change all user passwords. In the References ability, under the Users node, select each user's record and reset the password with the Set Password button.
Remove the stolen computer's access to the database. Navigate to MacPractice Menu > Preferences > Database Access. Click the lock in the upper right of the Preferences window. You will be prompted to enter the computer password. If you know the device name of the stolen computer, you can left click on the device name to select it, and then press the delete key on your keyboard.
If you do not know the device name, we recommend removing all devices from this list and granting each computer database access again as they log in.
For more details on how to grant a computer database access, please refer to Preferences - Database Access.Evaluate network security. Call a local network professional to confirm your office's network is secure. If a static IP address is used for the MacPractice server, it may need to be updated.
Secure the MacPractice server. If your MacPractice server was stolen, click here for instructions on setting up a new server. Once you have set up a new computer as the server, you may find it helpful to keep the server in a locked, secure room, to deter future theft.
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