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A payer may request that a claim be resent electronically, and be marked as either 'corrected' or 'voided'.
This process will only apply to claims that have previously been processed and assigned an ICN (Internal Control Number) by the payer. This number is often referred to as 'Claim Control Number'. Please contact the payer to determine when a corrected or voided claim should be sent, as this varies per payer.
As previously mentioned Corrected/Voided claims require an ICN, or internal control number, from the original processed claim. This number can be found on the EOB/ERA from the original claim submission. If the EOB/ERA doesn't include the ICN, then please contact the payer for submission directions.
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Note: MacPractice does not have access to this information, and thus Support would be unable to aid you in locating the ICN. |
Once the ICN has been acquired, it will have to manually be entered onto the claim details in the eClaims ability.
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It is important to make any necessary changes and rebuild the claim before entering the ICN into the claim. Rebuilding the claim after entering the ICN will erase any information that was manually entered. |
Once the necessary changes have been made and the claim has been rebuilt, select the ready claim from the eClaims ability. Toggle down the Claim field.
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