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You can find the details of the payment in your Customer Area on the Valpay Reporting site, under Transactions > Payments.
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Manual Key Entry Standalone Payment
Manual Key Entry (MKE) involves manually typing the details from the patient’s card into the payment terminal. You can use this when the payment terminal fails to obtain the card details from the card’s chip or magnetic stripe.
To make an MKE payment:
Select Transactions > New Transaction on the device itself.
Enter your Transactions passcode (4401 by default) and select Continue.
On non-Android terminals that use the old menu structure:
Select “8” and then the Confirm key (Green circle on legacy models, it is Confirm and then 😎
Enter your Transactions passcode (4401 by default) and select the Confirm key.
Select Manual Key Entry.
Enter an amount and confirm to continue.
Follow the instructions on the display to enter the Primary Account Number (the card number) and the card expiry date.
The transaction then follows the normal flow.
Make a Standalone Payment Refund
Standalone Payment Refunds are an additional option that will require the assistance of Valpay Support to enable. If you are interested, please contact MacPractice Support.
To make a Standalone Payment Refund:
Select Transactions > History, enter your Transactions passcode (4401 by default), and select Continue.
(On non-Android terminals that use the old menu structure, go to Admin & Settings menu and select Transactions)
Select the transaction you want to refund.
Select the action to void (refund) the transaction.
The terminal prints a receipt for the refund. If successful, the refund is directly issued to the patient’s account.
Setting up an Account Wallet for Card-On-File transactions
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