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In this tab, we can approve, reject or cancel enrollments based on the information received from the email the Payer sent.
Orange exclamation marks (
) indicate that an enrollment is SPP (Status by Partner or Provider only). This means that the user will need to indicate where the status of this payer enrollment based on the email provided.To act on an enrollment, click on the pencil icon in the Actions column. You’ll then be able to Approve,
Reject, change the follow up date, or cancel the enrollment. You’ll also see follow up notes, and the contact information here.
Do note that some enrollments will have alert triangles in the Actions column:
Yellow Alerts (
) indicate that this enrollment is over 7 days old. Red Alerts (
) indicate that the enrollment is over 11 days old. After 15 days, Inovalon will cease following up with providers on enrollments. When you see these alerts, that means you should follow up on any outstanding tasks for this enrollment as soon as possible.
Canceling an enrollment here will only cancel the enrollment within Enrollment Portal. At this point in the process, the enrollment has already been sent to the payer, and we cannot stop it from processing on the payer’s end.
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