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Your claims will be listed under the tab corresponding to the appropriate status. We refer to this section as the Claims table. (A).
When you have a claim selected, the area near the bottom left will display the claim details, listing all information on the eClaim. This is the Claims Details Panel. (B).
The area on the bottom right will display the status updates and history for the selected claim, with the most recent information listed first. We refer to this as the Claim Status Panel. (C). You will utilize this area to review problems with invalid and rejected claims, and can also use this information to see exactly when claims were sent, received, and so on.
Claim Details Panel and the Claim Status Panel
When a single claim is selected, the specifics of the claim can be viewed in the Claim Details Panel. The history of the selected claim can be viewed in the Claim Status Panel. A single claim can also be rebuilt or manually moved. When more than a single claim is selected, no information will appear in the Claim Details Panel or in the Claim Status Panel.
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If no claims are selected, no eClaim information can be viewed in the Claim Details Panel or in the eClaim Status Panel. With no claims selected, there is no option to rebuild or manually move claims.
If the Send button is pressed from the Ready Bin, with no eClaims selected, all claims that are viewable in the Ready Bin will be generated into a .CLM file, also known as a Claim File or a Batch File. A .CLM file contains all individual claims, gathered into a single batch. If the template is for a partner clearinghouse, the eClaims will also be transmitted to the clearinghouse when the Send button is pressed.
eClaims Tabs / Bins
Let’s break down each of the Bins in eClaims. These are sorted into tabs in the eClaims ability, and they relate directly with the different Claim Statuses.
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