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To resolve this, simply remove any special characters from the Insurance Name in MacPractice.
Problem: Error on CMP - Billing Provider Address Lines 1 AND/OR 2 cannot be a PO BOX
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This will require the office verify the Physical Address in the Office Reference.
Open the References Ability and open the Offices folder in the sidebar on the left side. Most practices will only have one Office reference.
If the Mailing address contains a PO BOX - leave this alone. This does not need to be changed.
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Click the Physical Location tab. Verify the address information. If missing, you’ll need to enter a physical address and click the Use Physical Location check box and Save.
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Once this is done, create a new claim and send -or- rebuild and re-send a previously built claim.
Rejection: Provider Not Enrolled
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