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Note: Live statements will be sent regardless if this box is checked or not.

Fast Forward Report/Address Change Service (ACS)

The Fast Forward report is generated about 24 hours after a job is processed so that the client will know what specific addresses were changed due to patients filing official changes with their USPS and they can update their practice management software accordingly. The information on the report comes directly from the USPS database. Any new addresses on this report are printed directly onto the statements themselves and that is why they appear in portal. If there are patients whose address is deemed incorrect and the scrub knows it will not be able to be delivered, it is not printed/sent. The report shows this information as well.

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The ACS (Address Change Service) report is an additional report that is issued once a week on Monday. This report represents statements that were mailed to patinets that were either forwarded or marked as undeliverable by the post office. These statements are very rarely returned to the practice with yellow stickers on them. They are shredded at the local facilities and the report is sent instead.

Troubleshooting

If the user receives a Failed notice, check the following before contacting MacPractice Support:

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