NEA Fast Attach
The MacPractice NEA FastAttach ability electronically uploads attachments to NEA to transmit with electronic claims. Attachments may include radiograph images, charts, intra-oral images, EOBs, reports, or any other documentation that is requested by the payer.
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NEA Fast Attach is owned by Vyne Dental. Some clients and vendors may refer to NEA as 'Vyne' or 'Vyne Dental'.
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Note: NEA only allows submission of .jpg image file types. Any image(s) using a different file type will be automatically converted to .jpg upon submission. However, in versions prior to 4.1.5.24, .pdf documents cannot be converted by MacPractice. Convert any .pdf documents to .jpg documents prior to submission and save multi-page .pdf documents as multiple .jpg images. |
Submitting attachments to the NEA through MacPractice may require additional configuration of your network, specifically in terms of ports 80 and 443. Please review the Firewall section for more information on configuring the network.Troubleshooting NEA
NEA Account Related Issues
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File Size: There is a limit for image size imposed by NEA. Anything over 2 MB will be compressed by MacPractice in efforts to reach the file size restriction. This could cause issues with quality on images that are larger in size. |
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Setup
Once the NEA FastAttach interface has been purchased and the enrollment is complete, an EDI support representative will assist with setup. Within Preferences > FastAttach, add the unique facility ID and serial number provided by EDI.
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Each provider that you will be uploading images for will also need to have a State License Number and Tax ID entered a State License Number and Tax ID entered in the provider's User reference. NEA cannot accept uploads from providers without this information.
Using FastAttach
Before uploading images using the NEA FastAttach feature, attachment files should be associated to the patient in Attachments, Imaging, or Digital Radiography. To upload images, create a charge or choose an existing charge to attach to the file.
To create a new charge, use the Charges menu and select New Charge.
To open an existing charge, either double click on it in the ledger, or highlight the charge, then use the Charges menu and select Open Selected Transaction.
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To confirm that the image's unique ID has been associated to the eClaim, select the claim in the eClaims ability. With the claim selected, the claim details will be in the bottom left area. Expand the Procedure node, find the appropriate procedure code and scroll down until you find the Paperwork node. Expand the Paperwork node and the unique ID will be in the Attachment Control Number field.
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Note: Only one attachment record can be associated to a claim. Only one charge on any claim should contain an NEA record, and only one NEA record may be added per charge. Any number of images can be added to an attachment record at the time of creating the attachment. |
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Once an attachment is created and uploaded, additional images cannot be added to the attachment. A new attachment must be created. If it is determined that required images were omitted from an attachment record that has already been uploaded, a new attachment record needs to be created that includes the images images from the previously uploaded attachment. Add the previously added images and the additional images before uploading the new attachment.
NEA/FastAttach
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Troubleshooting
MasterID Lookup Error
In the FastAttach window, if you click the Submit button and get a warning that says "MasterID Lookup Error," this may mean that the payer ID is missing for the selected insurance company.
Generation Builds 7.3 and earlier:
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Generation 9:Builds 11 and up
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Return to the Insurance Company reference and be sure the Payer ID field has been filled out. Please also check that the Payer ID field has been filled out correctly if there is a plan set on the insurance for this patient.
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Change Healthcare - https://secure.nea-fast.com/cgi-bin/trans1?cid=1
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Note: If you are unable to find the payer on the NEA Payer List then it is likely they do not accept electronic attachments and the office will need to find an alternate way to send their attachments to the insurance. |
In In addition to an invalid payer ID this error could also mean that the ‘Insurance Reference Name’ is longer than 50 characters. If the payer ID is correct, check to see if the reference name is longer than 50 characters.
In newer builds of MacPractice we are now able to validate off of multiple payer lists for the NEA module. As such, we need to have a way to distinguish between them. If the insurance reference has the default eClaims template set to 'None', then the 'Master ID Lookup' error will be prompted. To remedy the issue, make sure an eClaims template is set in the dropdown of the insurance reference.
Invalid parameter: doctor first name, Message: is required
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From here you should be able to submit your image(s).
Invalid parameter - Missing Subscriber ID
In the FastAttach window, if you click the Submit button and get a warning that says “Invalid parameter: insureds id, Message: is required,” this means that the ‘Subscriber ID’ is missing from the insurance reference on the patients chart.
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You will want to access their user reference at References > Users > (provider’s name) > Provider > Claim Credentials. Here you can enter the provider’s ‘State License Number’. After saving the record you will be able to submit your image(s).
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Invalid Parameter - Missing Tax ID
In the FastAttach window, if you click the Submit button and get a warning that says “Invalid parameter: doctor tax id, Message: is required’ this means that the provider’s ‘Tax ID’ is missing from their user reference.
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The following images codes will produce an error upon submission.
Cephalometric | Code:11 |
Cred. Profile | Code:365 |
Curriculum Vitae | Code:369 |
Work History | Code:368 |
Spec. Certificate | Code:367 |
Re-Cred. Profile | Code:366 |
Malpractice Cert | Code:370 |
Hosp/Clin Veri. Ltr | Code:371 |
Auth. for Rel. of info | Code:372 |
Cert. of Ins. Cov. | Code:373 |
DEA Certificate | Code:374 |
Appeals | Code:375/385 |
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Note: Images codes are provider to MacPractice by NEA, and may or may not be utilized within the software. |
NEA Account Related Issues:
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