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In MacPractice Preferences under the Claims option, there is a preference to Show Cross-Overs in eClaims. With this preference enabled it allows the user to view and organize any available cross-over claims within the various bins (invalid, Ready, Sent, Accepted, Rejected, Paid/Closed, Archived) of the eClaims ability. Since a cross-over claim is considered a 'dummy' claim within the MacPractice software, this is a claim that is used for tracking purposes or for use with an insurance payment from a secondary insurance carrier. That being said any cross-over claims that appear within the eClaims ability, regardless of bin, CANNOT be sent as an electronic claim. This is again because a cross-over claim is a claim that the insurance carrier would have forwarded to a secondary payer for further processing. MacPractice recommends that this preference be unchecked to improve clarity and reduce confusion in the eClaims ability.
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