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Ensuring ERA Manager is enabled

You’ll need to make sure that you have the ERA Manager enabled on your license. You can check and see if you have the ERA Manager by navigating to the Managers Ability in MacPractice. You should see “ERA Manager” in the sidebar:

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Downloading

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ERAs

Each clearinghouse and payer will have a different method for accessing their ERAs. We’ll cover our partners below, but if you need to get an ERA from a Payer or Clearinghouse not covered below, you may need to consult with that clearinghouse or payer’s support materials to locate these.

Inovalon ERAs

You can locate ERAs from Inovalon in the Remit Payments option under the Collections Tab:

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To manually download an ERA via Portal:
Log into Portal and go to Payments and Billing > Find Remittance/EOB/Check. This will bring you to the ERA search page, titled "Manage Remits/EOBsFind Remittance/EOB/Check". Once here, use search criteria, such as the check number, payer name/payer ID, client ID, date range, etc., by which to find the ERA file you are looking for. 

Once the search has returned the result you are looking for, click on the office name link that appears on the line of the ERA you want, which will bring up an "ERA Details" page. Here, click on History in the upper left. When the History page comes up, find the "All Files" link at the bottom of the page and click on it. This will download the files to your computer into a zip file. Find the zip file on your computer and open it up.

Note: If downloadable files are not available in the History page for the ERA you are searching for, this means that the files are no longer available and we will need to contact Change Healthcare about getting them reposted.

If the client obtains the ERA files from a different clearinghouse, they will need to provide the files and you will only need to follow the steps below.From the resulting page, you can check which ERAs you wish to download then click the download button to download them all.

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To import ERAs into MacPractice:

Locate the .era file and change the file extension from .era to .ARA. If the client obtained the file from a different clearinghouse than Change Healthcare, the file may have a different extension than .era; .835 is a common extension. ERA files from Change Healthcare will have a name that starts with "coerawriter", then a series of characters and dashes.

Once you have changed the extension of the desired file(s), place the renamed file(s) in ~/Library/Application Support/MacPracticeClient/Databases/(database name)/Claim Templates/ .

Once Your ERA files downloaded may be in a different file format than MacPractice expects. ERAs received from Inovalon and DentalXChange are in a proper file format (.835), but ERAs from different clearinghouses and payers may be in different formats and may require adjustment. Contact MacPractice Support for additional information.

Once you have done this, you’ll need to open your Finder application on your Mac computer. Once you’ve opened up Finder, you can hold down Shift and the Command keys and press “G“ to bring up a “Go to” prompt.

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Copy and paste this path into this field:

~/Library/Application Support/MacPracticeClient/Databases/

This will take you to a folder that will have your database name as a sub-folder. This will in almost all cases be “macpractice” unless your database has a different name.

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Open this folder, then the “Claims Template” folder inside it. You can place the .835 files in the Claims Template folder.

Lastly, once all desired ERA files have been placed in the Claim Templates folder, go to the eClaims ability in the client's MacPractice.

Select the Reports node in the sidebar, hold down the Option key on your keyboard, then click the Receive button.

The new file(s) should now be visible in the ERA Manager.