If you previously used Change Healthcare and are transitioning to Inovalon, you will need to review your Payer IDs set within MacPractice to ensure they match Inovalon’s Payer ID list. If you do not do this, you may experience claim rejections due to incorrect Payer ID.

You can update Payer IDs by navigating to your Insurance Company References in the References Ability, and select each Insurance, and update the Payer IDs to match Inovalon’s list. Below is a screenshot of the exact field you’ll want to update.

While you’re in here, you will also want to ensure that there are no special characters in the Insurance Company name. (No parentheses or other symbols, just alphanumerical characters)