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The Client Hub is a new feature designed to help you stay on top of any pending issues and tickets you have open with MacPractice Support, and also allow you a new avenue to create a ticket with MacPractice Support. If you are interested in having access to the Client Hub, reach out to Support@macpractice.com and we'll get you started.
You can sign up by clicking here!
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How to Access the Hub
Once you've been granted access to the Hub, you should have been sent an email to a specific address that we asked you for upon granting access. This email would be from supporthealthdental@aspiresoftware.com, and will allow you to reset the password to initialize your Hub account.
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Once this is done, you can access the Hub on any modern browser by navigating to https://help.macpractice.com.
Upon accessing this URL, you'll be prompted for that Email and Password. If you ever forget your password, you can click "Forgot my Password" to reset it again, as long as you have access to that original email address.
Adding a New Ticket
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Alternately, if you wish to email a ticket in, you can do so by emailing bubblepop@macpractice Support@macpractice.com. The same instructions apply as stated above, please be as specific and detailed as possible when submitting your ticket, as it will help us assist you more efficiently and quickly!
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Once a Ticket has been added via the Hub page directly or via Email, they should show up when accessing the Hub, as shown in the screenshot below. Here, you can review your Open Tickets by default and also review previously closed tickets. You can view tickets for your entire office, not just your personal user by clicking the "Organization Open Tickets" and "Organization Closed Tickets" tabs.
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Clicking a ticket will pull up additional information regarding that ticket, including who it's been assigned to, and the last date and time the ticket was updated.
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If you'd instead like to update a ticket via email, you can do so by emailing bubblepop@macpractice Support@macpractice.com. In the subject line, include the Ticket Number you'd like to update in brackets [ ].
For example, if we used the screenshot above an an example ticket we wanted to update, you'd draft an email to bubblepop@macpractice Support@macpractice.com, and the subject line could read as thus:
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