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| Note |
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Payments made on the Patient Portal cannot be voided or refunded on the Portal. A patient will need to reach out to the office to get these payments refunded or voided if necessary. Online Payments |
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cannot be voided |
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. For these situations, you must instead issue a refund. |
Patient Payment Workflow
The patient can access the Patient Portal by following the URL for your Patient Portal. An example portal URL format would be “TestPortal.phiportal.com”. If you do not know your Patient Portal URL, please contact MacPractice Support.
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