Dear MacPractice Client, 

We have an update regarding our ongoing communications with the Change Healthcare team as we respond to the ramifications of this cyberattack. 

Currently, Change Healthcare is in the process of finalizing an alternative network to use for submitting eClaims. However, this process is still evolving. We applaud Change Healthcare’s rapid response and dedication to keeping your data secure during this challenging time. They were unable to provide a specific timeline, but it has been stressed that Change Healthcare is sparing no effort in ensuring our shared data is secure with them. 

In the meantime, we would like to detail the options available to our clients regarding claim submission as they currently stand. 

Option 1: 

Optum / Change Healthcare is offering a temporary financial relief program while they finalize an alternative network to use for submitting eClaims. This program would provide funding on a weekly basis that would need to be repaid after Change Healthcare is operational once more. We should have more information on this program by Monday, March 4^th. 

Option 2: 

If you wish to submit claims electronically during this time, you can upload Claims directly to individual payer portals. This would have the benefit of being able to immediately start submitting claims, and payments are likely to process quickly. 

Items to consider with this solution would include: 

• This method would require that you register for each individual payer portal. 

• You would also need to manually enter claim details per patient for each payer, which would require more time from your staff. 

• In MacPractice, you would need to be sure to manually set claim statuses and manually enter the payments into the software. 

• Finally, any ERAs received during this period would not be tied to the appropriate charges automatically when Change Healthcare resumes normal service. 

• If you are interested in this option, please visit this link for some basic guidance. 

Option 3: 

You can submit claims via paper or potentially fax to payers. This would ensure that claims can be sent to payers, and this would be a solution that you can employ immediately. 

Items to consider with this solution would include: 

• This method may result in delayed processing and received payment. 

• Claims can get lost in the mail, which might require re-submitting them in that situation. 

• Some payers do not accept paper claims (although they may be willing to waive such restrictions during this critical situation) 

• Medicare does not accept paper claims, so these claims would not be able to utilize this option. 

• This is also dependent on having the supplies, such as claim paper, envelopes, and printing supplies. 

Option 4: 

You can use another non-integrated Clearinghouse to submit claims. This would allow you to submit claims to multiple payers with more ease. 

Items to consider with this solution would include: 

• It may take up to 15 days to re-enroll with payers on the new clearinghouse for eClaims and ERAs. 

• Furthermore, some payers are exclusively connected to Change Healthcare’s network and thus will not process in other clearinghouse environments. 

• A non-integrated clearinghouse, as the name suggests, would not automatically interface with the MacPractice software. This means that you would need to manually manage claims processed and payments issued within MacPractice and real time claim status would not be available. 

• Finally, once this situation is resolved, you may need to enroll back with Change Healthcare for those payers. ERAs that were received during usage of a non-integrated clearinghouse would also not be tied as expected. 

In closing, we would like to express our gratefulness for your patience and understanding during this critical period. We will continue to communicate information and temporary solutions as quickly as possible to help aid you, and we eagerly await the resolution of this situation. 

Respectfully, 

MP Support