Common Rejections - Missing/Invalid Claim Reference Number

Missing ICN (Missing/Invalid Claim Reference Number)

Rejection Message:

CLAIM LEVEL REFERENCE NUMBER IS MISSING OR INVALID

This rejection is caused by the "Is Corrected" check box being checked in the claim details without also entering the ICN in the claim details.

Please see the documentation for sending a Corrected/Voided Claim.

Medicare ICN

Rejection Message:

MEDICARE REPORT NUMBER (ICN) IS REQUIRED ON THIS CLAIM

This rejection is stating that the secondary claim requires the ICN from Medicare primary payment. The ICN can be input in the payment window. After checking 'Use EOB Columns' a column will appear at the far right labeled 'ICN'. After entering the ICN the payment can be saved and the claim rebuilt.