Home
MacPractice HelpDesk
Results will update as you type.
  • Welcome to the MacPractice HelpDesk! (Orientation Page)
  • Knowledge Base
  • Solutions
    • Accounting
    • Add On Features
    • eClaims and ERAs
      • Why is the Patient Receiving the Insurance Payment and not the Office?
      • Common Rejections - DETAILED DESCRIPTION OF SERVICE
      • Common Rejections - Referral Format Required
      • Notice: Change Healthcare updating security on 10/15/21
      • eClaim Reports Changes in 12.11
      • eClaims - Obscure Rejection - THIRD PARTY REPRICING ORGANIZATION (TPO)
      • How Do I Fix a Rejected Claim?
      • What are CCI/MNC edits?
      • ERAs - Why does the name on my ERA not match the name on my eClaim?
      • eClaims - How Does a Professional eClaim End Up in the Invalid Bin?
      • How Does a Dental eClaim End Up In The Invalid Bin?
      • How Does an Institutional eClaim End Up In The Invalid Bin?
      • Common Rejections - Invalid Claim Frequency Code
      • Common Rejections - Payer Does Not Accept COB Claims?
      • Common Rejections - Missing/Invalid Secondary Subscriber ID
      • Common Rejections - OTHER PAYER'S CLAIM CONTROL NUMBER - REQUIRED
      • Common Rejections - Failed MNC Edits
      • Common Rejections - Policy Date of Service Rejection
      • Common Rejections - Missing/Invalid Referring Provider NPI?
      • Common Rejections - Patient Payment Applied to Claim
      • Common Rejections - Invalid AMT Segment within Rendering Information
      • Common Rejections - Claim Level Date
      • Common Rejections - Missing/Invalid Provider Taxonomy
      • Common Rejections - Missing/Invalid Birthdate
      • Common Rejections - Missing/Invalid Admission Date
      • Common Rejections - 30 Day Adjudication (Medicare/BCBS)
      • Common Rejections - Missing/Invalid Claim Reference Number
      • Common Rejections - Plan Type (Medicare B)
      • Common Rejections - Plan Type (Self-Pay)
      • Common Rejections - Missing/Invalid Country Code
      • Common Rejections - Missing/Invalid State Abbreviation
      • Common Rejections - Missing/Invalid Zip Code
      • Common Rejections - Relationship to Primary/Secondary
      • Common Rejections - Missing/Invalid Modifier
      • Common Rejections - Missing/Invalid Diagnosis Code Pointer
      • Common Rejections - Medicare Dependent Information
      • Common Rejections - Missing/Invalid Facility NPI
      • Common Rejections - Missing/Invalid Other Payer Subscriber ID
      • Common Rejections - Missing/Invalid Procedure Code
      • Common Rejections - BCBS Subscriber Prefix
      • Common Rejections - Service Unit Count
      • Common Rejections - Payer ID
      • Common Rejections - Duplicate Claims
      • Common Rejections - COB Claim Balancing Failed/Adjudication Date
      • Common Rejections - Missing/Invalid Diagnosis Code
      • Common Rejections - Claim Charge Amount
      • Common Rejections - Institutional Claims: Group Name
      • Common Rejections - Final Denial - See Remit
      • Common Rejections - Medicare/Tricare Claims
      • Common Rejections - National Drug Code (NDC)
      • Common Rejections - Eligibility
      • Common Rejections - Missing Procedure Code Description
      • Common Rejections - Provider Enrollment Rejections
      • Common Rejections - Missing/Invalid Subscriber ID
      • Corrected and Voided Claims
      • Claims are being denied for showing as a capitated encounter?
      • Rejection Message - REJECT - ELEMENT SV112 IS USED. IT MAY BE USED ON MEDICAID CLAIMS ONLY. SEGMENT SV1 IS DEFINED IN THE GUIDELINE AT POSITION 3700. INVALID DATA- Y
      • Rejection Message - CLAIM LEVEL SERVICE FACILITY SECONDARY ID# QUALIFIER IS MISSING OR INVALID ( Bad Data:TJ)
      • Common Rejections - PAY-TO PROVIDER NAME INFORMATION IS MISSING OR INVALID
    • Attachments
    • Dental Charting
    • Digital Radiography & Imaging
    • Electronic Forms (EHR & EDR/EMR Abilities)
    • iPad App Solutions
    • Web Applications and Interfaces
    • Statements
    • Security & Networking
    • Schedule
    • Rx and ePrescribe
    • Reports
    • Preferences & References
    • Patient Portal & Web Apps
    • Patients
    • Orders
    • Notes and Paper Form Solutions
    • Managers
    • Ledger & Claims
    • Labs and HL7 Messaging
    • Installation, Updates, Login & Backups
    • General Navigation Solutions
    • Can I Update to MacOS Sonoma?
    • New Office & Admin Orientation
    • Disabling MacOS Automatic Updates
  • Learning Center
  • Release Notes
  • Hours of Operation
  • Update Requirements and Caveats
  • MacPractice Quarterly Newsletters
  • MacOS Sequoia Compatibility Tracker
  • "Data Couldn't Be Read" Error Guide
  • Patient Portal Help Page
    Calendars
You‘re viewing this with anonymous access, so some content might be blocked.
, multiple selections available,
{"serverDuration": 80, "requestCorrelationId": "562780413be543599f37c128cf4ac8ed"}