Common Rejections - Claim Charge Amount

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Rejection Message:

This rejection is stating that a charge must contain a fee amount that is greater than or equal to zero, but less than $1,000,000. The fee amount will need to be adjusted to fit within the listed parameters. Most payers will not accept claims with zero dollar charges as they are usually only used for Medicare PQRS reporting. This does not necessarily mean that other payers will not process zero dollar charges, but will ultimately be up to the payer.

The fee amount will need to be fixed in the charge window, but it can also be updated in the Fee Schedule to avoid future issues. To fix the fee amount in the charge, revisit the charge in the ledger. The fee amount will need to be updated in the Unit Fee field.

To fix the amount in the Fee Schedule, go to the References Ability and select Fee Schedules in the sidebar. Select the appropriate schedule and fee. Update the Unit Fee field to the appropriate fee amount.

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