Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.
Build 15 now has CCDA Updates! If you would like a refresher on the CURES Act, you can refer to our CURES Act article located on our HelpDesk at this link here.
EMR/EDR/EHR Forms: there are additional steps that must be taken with all templates before you can use them after this update. Please review the steps described in this linked article.
Reference Concept Database Update Required: You’ll need to update your Codes by downloading and installing a new RefCon package. You can access the download page in MacPractice by navigating to the MacPractice Menu > Update Codes. Read this article for more details.
iPad Apps (iEHR, Clipboard, Check-In): You can access the Build 15 MacPractice iPad Apps from the App Store! Feel free to follow the steps in this article if you need assistance with the setup.
eClaim in order to handle eClaims on Ventura, MacPractice Support will need to make some changes required to ensure eClaims can be submitted properly. Please contact our EDI Team at 877-220-8418.
Offices using TSYS and build 12.11 and olderwill need to contact TSYS@macpractice.com in order to schedule your update and migration of your TSYS platform in order for you to continue processing credit cards with TSYS. If you are updating 12.21+ and have already performed the TSYS conversion, you do not need to reach out.
Planmeca will require a Driver update after updating the OS to Monterey/Ventura and MacPractice Build 15. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORE logging into MacPractice.
Romexis has a limited release build that has limitations, not all of it will work on Monterey or Ventura. Please contact Planmeca and discuss what and how it may or may not affect your office.
Acteon iscompatible with M1 Chips but may require a dongle for systems that have only USB-C ports. We do not currently have an answer for Ventura compatibility.
AUTHPAYX will not be compatible with Monterey/Ventura and MacPractice Build 15. If your office is using AuthPayX for credit card processing in MacPractice, please contact MPSales@MacPractice.com to switch to our new Credit Card Integration, TSYS.
The iPhone/iPad Interfaces will not work on macOS Big Sur and newer. We will need to migrate the office to MacPractice Go, please email Support@MacPractice.com for instructions.
When installing MacPractice on Ventura, a notification will state "Login Items Added, MacPractice, Inc added items that can run in the background." These items can be controlled by going to the Apple menu > Systems Settings > General > Login Items > "Allow in the Background". If a user disables MacPractice in that area while MacPractice is already running, it will not take affect until the system is restarted. Please keep in mind, this will prevent MacPractice processes from starting. Please select "Allow in the Background" in the Apple System Settings to re-enable the option, MacPractice will startup like normal.
**If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12.5 will require a backup during the installation and cannot be skipped.