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Build 15.18.6+ does NOT require you to run the phase 1 curl for offices using the Inovalon clearinghouse! In Build 15.18.7+ Inovalon ERA reports will retrieve automatically after sending claims. The very first time the reports are retrieve the office will get the ERAs from the last 60 days. If the office has already brought these in manually you will need to move them to completed. |
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With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
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We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process. Before Offices using TSYS and build 12.11 and olderwill need to contact TSYS@macpractice.com in order to schedule your update and migration of your TSYS platform in order for you to continue processing credit cards with TSYS. If you are updating 12.21+ and have already performed the TSYS conversion, you do not need to reach out. Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.
All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call. A backup must be completed before our scheduled update time. |
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