Page Comparison

We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process.

 Before Offices using TSYS and build 12.11 and olderwill need to contact TSYS@macpractice.com in order to schedule your update and migration of your TSYS platform in order for you to continue processing credit cards with TSYS. If you are updating 12.21+ and have already performed the TSYS conversion, you do not need to reach out.

Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.

1. The MacPractice update may require changes to your current hardware configuration in order to meet and be supported by our System Requirements. At the bottom of this email, we have included the system requirements for this update, which will need to be confirmed by a representative with your office before we can proceed. You can confirm that you meet requirements by responding to this email.

2. This integration requires a domain to be registered within MacPractice. The immediate purpose of this domain will be to act as a handshake between MacPractice and TSYS for secure card entry but in the future, this domain could be potentially used for online patient payments, a new patient portal and/or a web/mobile interface with limited capabilities for employees to log into MacPractice. What we will need from you is to know whether you would like to register a new domain or subdomain within MacPractice. A subdomain of your existing domain will require that you confirm with your domain registrar that they support subdomain delegation through our registrar, ClouDNS. Registering a domain or subdomain within MacPractice will be at no cost to your office. Let us know what you prefer to do here.

3. You will need to ensure that your router is configured to open ports 80 and 443 and forwarding them to ports 26691 and 26692 respectively to your MacPractice Server. MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.

4. In advance of your update, we will need your Merchant ID.  Please confirm your Merchant ID with TSYS. We will also need to know which email address you would like activation emails and recurring payment decline/partial approval emails to go to. You can choose the same email address or different email addresses for this.

All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call.

A backup must be completed before our scheduled update time.

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• Build 15 now has CCDA Updates! If you would like a refresher on the CURES Act, you can refer to our CURES Act article located on our HelpDesk at this link here.

• EMR/EDR/EHR Forms: there are additional steps that must be taken with all templates before you can use them after this update. Please review the steps described in this linked article.

• Reference Concept Database Update Required: You’ll  need to update your Codes by downloading and installing a new RefCon package. You can access the download page in MacPractice by navigating to the MacPractice Menu > Update Codes. Read this article for more details.

• iPad Apps (iEHR, Clipboard, Check-In): You can access the Build 15 MacPractice iPad Apps from the App Store! Feel free to follow the steps in this article if you need assistance with the setup.

• eClaim in order to handle eClaims on Ventura, MacPractice Support will need to make some changes required to ensure eClaims can be submitted properly. Please contact our EDI Team at 877-220-8418.Offices using TSYS and build 12.11 and olderwill need to contact TSYS@macpractice.com in order to schedule your update and migration of your TSYS platform in order for you to continue processing credit cards with TSYS. If you are updating 12.21+ and have already performed the TSYS conversion, you do not need to reach out.

• Planmeca will require a Driver update after updating the OS to Monterey/Ventura and MacPractice Build 15. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORE logging into MacPractice.

• Romexis has a limited release build that has limitations, not all of it will work on Monterey or Ventura. Please contact Planmeca and discuss what and how it may or may not affect your office.

• Acteon iscompatible with M1 Chips but may require a dongle for systems that have only USB-C ports. We do not currently have an answer for Ventura compatibility.

• AUTHPAYX will not be compatible with Monterey/Ventura and MacPractice Build 15. If your office is using AuthPayX for credit card processing in MacPractice, please contact MPSales@MacPractice.com to switch to our new Credit Card Integration, TSYS.

• The iPhone/iPad Interfaces will not work on macOS Big Sur and newer. We will need to migrate the office to MacPractice Go, please email Support@MacPractice.com for instructions. 

• When installing MacPractice on Ventura, a notification will state "Login Items Added, MacPractice, Inc added items that can run in the background." These items can be controlled by going to the Apple menu > Systems Settings > General > Login Items > "Allow in the Background". If a user disables MacPractice in that area while MacPractice is already running, it will not take affect until the system is restarted. Please keep in mind, this will prevent MacPractice processes from starting. Please select "Allow in the Background" in the Apple System Settings to re-enable the option, MacPractice will startup like normal.

• **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12.5 will require a backup during the installation and cannot be skipped.

• macOS 12.7.2+ and 13.6.3+ REQUIRES Build 15.18.4 at minimum.