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Updating to Build 16
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MacPractice Build 16 System Requirements
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MacPractice Build 16 System Requirements
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Client/Terminal Requirements
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Be sure to read through the System Requirements and each drop down that pertains to your office thoroughly! |
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Attention: Offices submitting eClaims via Inovalon! If your office is submitting claims using the Inovalon clearinghouse, and you’re updating to MacPractice Build 15.18.7+, you DO NOT need to re-run the Phase 1 curl. (If your office is updating to MacPractice Build prior to 15.18.6, be sure to re-run the Phase 1 curl on the Onboarding Guide.) |
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Updating from Build 11/12/13/14Please review the Build 16 System Requirements above, and reply to the Update email confirming your office meets these requirements.
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Updating from Build 10In order for your office to run MacPractice Build 16, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time. First, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 16 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 16 to your office as the final update in this process.
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Updating from Build 7.3In order for your office to run MacPractice Build 16, there are a couple additional steps you must take! First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 16. We recommend doing both updates in one day to save time. While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 16 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 16 to your office as the final update in this process.
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Updating from Build 4/5/6In order for your office to run MacPractice Build 16, there are a few additional steps you must take! For this update, you will need to first update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 16. We recommend doing these updates in one day to save time. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. After updating to 7.3, run the Accounting Migration Report. While running the report, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 16 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 16 to your office as the final update in this process.
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Updating Caveats
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Build 16+ does NOT require you to run the phase 1 curl for offices using the Inovalon clearinghouse! In Build 16+ Inovalon ERA reports will retrieve automatically after sending claims. The very first time the reports are retrieve the office will get the ERAs from the last 60 days. If the office has already brought these in manually you will need to move them to completed. |
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Offices updating from 12.21.3 & 13.11.2 - With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
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Offices updating from 12.11 and older - Contact TSYS@macpractice.com in order to schedule your update and migration of your TSYS platform in order for you to continue processing credit cards with TSYS. Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.
All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call. A backup must be completed before our scheduled update time. |
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Updating to Build 15
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Be sure to read through the System Requirements and each drop down that pertains to your office thoroughly! |
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Attention: Offices submitting eClaims via Inovalon! If your office is submitting claims using the Inovalon clearinghouse, and you’re updating to MacPractice Build 15.18.7+, you DO NOT need to re-run the Phase 1 curl. (If your office is updating to MacPractice Build prior to 15.18.6, be sure to re-run the Phase 1 curl on the Onboarding Guide.) |
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MacPractice Build 15 System RequirementsServer Requirements
Client/Terminal Requirements
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Updating from Build 11/12/13/14Please review the Build 15 System Requirements above, and reply to the Update email confirming your office meets these requirements.
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Updating from Build 10In order for your office to run MacPractice Build 15, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time. First, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 15 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 15 to your office as the final update in this process.Lastly and very important, Build 15 has a as the final update in this process.
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Updating from Build 7.3In order for your office to run MacPractice Build 15, there are a couple additional steps you must take! First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 15. We recommend doing both updates in one day to save time. While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 15 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 15 to your office as the final update in this process.Lastly and very important, Build 15 has a
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Updating from Build 4/5/6In order for your office to run MacPractice Build 1415, there are a few additional steps you must take! For this update, you will need to first update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 15. We recommend doing these updates in one day to save time. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. After updating to 7.3, run the Accounting Migration Report. While running the report, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 15 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 15 to your office as the final update in this process.Lastly and very important, Build 15 has a
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Updating Caveats
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Build 15.18.6+ does NOT require you to run the phase 1 curl for offices using the Inovalon clearinghouse! In Build 15.18.7+ Inovalon ERA reports will retrieve automatically after sending claims. The very first time the reports are retrieve the office will get the ERAs from the last 60 days. If the office has already brought these in manually you will need to move them to completed. |
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Offices updating from 12.21.3 & 13.11.2 - With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
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Updating to Build 14
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Be sure to read through the System Requirements and each drop down that pertains to your office thoroughly! |
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Updating from Build 10In order for your office to run MacPractice Build 14, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time. First, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 14 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 14 to your office as the final update in this process. Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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Updating from Build 7.3In order for your office to run MacPractice Build 14, there are a couple additional steps you must take! First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 14. We recommend doing both updates in one day to save time. While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 14 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 14 to your office as the final update in this process. Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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Updating from Build 4/5/6In order for your office to run MacPractice Build 14, there are a few additional steps you must take! For this update, you will need to update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 14. We recommend doing these updates in one day to save time. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. After updating to 7.3, run the Accounting Migration Report. While running the Account Migration Report, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 14 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 14 to your office as the final update in this process. Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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Updating Caveats
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With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
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We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process. Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.
All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call. A backup must be completed before our scheduled update time. |
Offices updating from 12.21.3 & 13.11.2 - With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
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We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process. Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.
All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call. A backup must be completed before our scheduled update time. |
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Updating to Build 13
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Be sure to read through the System Requirements and each drop down that pertains to your office thoroughly! |
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Updating from Build 10In order for your office to run MacPractice Build 13, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time. First, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5+ to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 13 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 13 to your office as the final update in this process. Lastly and very important, Build 13 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 13 prior to logging into MacPractice.
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Updating from Build 4/5/6In order for your office to run MacPractice Build 13, there are a few additional steps you must take! For this update, you will need to update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 13. We recommend doing these updates in one day to save time. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. After updating to 7.3, run the Accounting Migration Report. While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 13 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 13 to your office as the final update in this process. Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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Updating Caveats
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Important Note: The MacPractice Apps (iEHR, Clipboard, Check-In) are no longer available in the App Store for Build 13! Offices with Apps will need to request Build 15 in order to utilize the Apps. |
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You will need to update your MacPractice to build 13.11 and to update your TSYS Integration. We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process. Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.
MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.
All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call. A backup must be completed before our scheduled update time. |
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With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.usYou will need to update your MacPractice to build 13.11 and to update your TSYS Integration. We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process. Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.
MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.
All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call. A backup must be completed before our scheduled update time. |
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Offices updating from 12.21.3 - With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
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Updating to Build 12
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Be sure to read through the System Requirements and each drop down that pertains to your office thoroughly! |
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Updating from Build 10In order for your office to run MacPractice Build 12.21, you will need to update to Build 12.5 first! We recommend doing both updates in one day to save time. First, review the System Requirements for Build 12. Then, reply to the Update email you received confirming your office meets these requirements, and we will release 12.5 to your office as a stair-step to Build 12.21. After updating to 12.5, be sure you are able to log into MacPractice on the server computer. Then reply to the Update email again letting them know that the 12.5 update is complete, and we will release 12.21 to your office as the final update in this process. Lastly and very important, Build 12.21 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 12.21 prior to logging into MacPractice.
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Updating from Build 4/5/6In order for your office to run MacPractice Build 12.21, there are a few additional steps you must take! For this update, you will need to update to Build 7.3, run the Accounting Migration Report, and update to Build 12.5 as stepping-stones to Build 12.21. We recommend doing these updates in one day to save time. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. While running the Account Migration Report, review the System Requirements for Build 12 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release 12.5 to your office. After updating to 12.5, be sure you are able to log into MacPractice on the server computer. Then reply to the Update email again letting them know that the 12.5 update is complete, and we will release 12.21 to your office as the final update in this process. Lastly and very important, Build 12.21 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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Updating Caveats
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Subject: Ticket # TSYS Integration Update Dear MacPractice Client, We received your request regarding the update required for TSYS payment processing. You will need to update your MacPractice to build 12.21 and to update your TSYS Integration. We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process. Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.
MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.
All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call. A backup must be completed before our scheduled update time. Thank you for your patience while we work to find a time to accommodate you in this request. |
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With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.usYou will need to update your MacPractice to build 12.21 and to update your TSYS Integration. We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process. Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.
MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.
All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call. A backup must be completed before our scheduled update time. Thank you for your patience while we work to find a time to accommodate you in this request. |
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With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
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Updating to Build 11
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Be sure to read through the System Requirements and each drop down that pertains to your office thoroughly! |
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Updating from Build 10Please review the Build 11 System Requirements above, and reply to the Update email confirming your office meets these requirements.
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Updating from Build 7.3In order for your office to run MacPractice Build 11, there are a couple additional steps you must take! First, you will need to run the Accounting Migration Report, before the update will be released to your office. While running the Account Migration Report, review the System Requirements for Build 11 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release 11 to your office.
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Updating from 4/5/6In order for your office to run MacPractice Build 11, there are a few additional steps you must take! For this update, you will need to update to Build 7.3, then run the Accounting Migration Report, before we can release build 11 to your office. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. After the 7.3 update is complete, run the Account Migration Report. While that is running, review the System Requirements for Build 11 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release Build 11 to the office.
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Updating From 6.1 and BelowPlease review the Build 7.3 System Requirements above, and reply to the Update email confirming your office meets these requirements.
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