Be sure to read through the System Requirements and each drop down that pertains to your office thoroughly!

Updating from Build 10

In order for your office to run MacPractice Build 16, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time.

First, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 16 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 16 to your office as the final update in this process.

Updating from Build 7.3

In order for your office to run MacPractice Build 16, there are a couple additional steps you must take!

First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 16. We recommend doing both updates in one day to save time.

While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 16 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 16 to your office as the final update in this process.

Updating from Build 4/5/6

In order for your office to run MacPractice Build 16, there are a few additional steps you must take!

For this update, you will need to first update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 16. We recommend doing these updates in one day to save time.

First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you.

After updating to 7.3, run the Accounting Migration Report. While running the report, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 16 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 16 to your office as the final update in this process.

Build 16+ does NOT require you to run the phase 1 curl for offices using the Inovalon clearinghouse!

In Build 16+ Inovalon ERA reports will retrieve automatically after sending claims. The very first time the reports are retrieve the office will get the ERAs from the last 60 days. If the office has already brought these in manually you will need to move them to completed.

Offices updating from 12.21.3 & 13.11.2 - With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you.  We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services.

AutoRemind Phone: 800-277-1299

AutoRemind Email: support@autoremind.us

Offices updating from 12.11 and older - Contact TSYS@macpractice.com in order to schedule your update and migration of your TSYS platform in order for you to continue processing credit cards with TSYS.

Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.

1. The MacPractice update may require changes to your current hardware configuration in order to meet and be supported by our System Requirements. At the bottom of this email, we have included the system requirements for this update, which will need to be confirmed by a representative with your office before we can proceed. You can confirm that you meet requirements by responding to this email.

2. This integration requires a domain to be registered within MacPractice. The immediate purpose of this domain will be to act as a handshake between MacPractice and TSYS for secure card entry but in the future, this domain could be potentially used for online patient payments, a new patient portal and/or a web/mobile interface with limited capabilities for employees to log into MacPractice. What we will need from you is to know whether you would like to register a new domain or subdomain within MacPractice. A subdomain of your existing domain will require that you confirm with your domain registrar that they support subdomain delegation through our registrar, ClouDNS. Registering a domain or subdomain within MacPractice will be at no cost to your office. Let us know what you prefer to do here.

3. You will need to ensure that your router is configured to open ports 80 and 443 and forwarding them to ports 26691 and 26692 respectively to your MacPractice Server. MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.

4. In advance of your update, we will need your Merchant ID.  Please confirm your Merchant ID with TSYS. We will also need to know which email address you would like activation emails and recurring payment decline/partial approval emails to go to. You can choose the same email address or different email addresses for this.

All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call.

A backup must be completed before our scheduled update time.

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• Build 15+ now has CCDA Updates! If you would like a refresher on the CURES Act, you can refer to our CURES Act article located on our HelpDesk at this link here.

• EMR/EDR/EHR Forms: there are additional steps that must be taken with all templates before you can use them after this update. Please review the steps described in this linked article.

• Reference Concept Database Update Required: You’ll  need to update your Codes by downloading and installing a new RefCon package. You can access the download page in MacPractice by navigating to the MacPractice Menu > Update Codes. Read this article for more details.

• iPad Apps (iEHR, Clipboard, Check-In): You can access the Build 16 MacPractice iPad Apps from the App Store! Feel free to follow the steps in this article if you need assistance with the setup.

• Planmeca will require a Driver update after updating the OS to Ventura/Sonoma and MacPractice Build 16. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORE logging into MacPractice.

• Romexis has a limited release build that has limitations, not all of it will work on Ventura or Sonoma. Please contact Planmeca and discuss what and how it may or may not affect your office.

• Acteon iscompatible with M1 Chips but may require a dongle for systems that have only USB-C ports. We do not currently have an answer for Ventura/Sonoma compatibility.

• AUTHPAYX will not be compatible with Ventura/Sonoma and MacPractice Build 16. If your office is using AuthPayX for credit card processing in MacPractice, please contact your Local Sales Rep to switch to our new Credit Card Integration, TSYS or MacPractice Payments.

• The iPhone/iPad Interfaces will not work on macOS Big Sur and newer. We will need to migrate the office to MacPractice Go, please email Support@MacPractice.com for instructions. 

• When installing MacPractice on Ventura, a notification will state "Login Items Added, MacPractice, Inc added items that can run in the background." These items can be controlled by going to the Apple menu > Systems Settings > General > Login Items > "Allow in the Background". If a user disables MacPractice in that area while MacPractice is already running, it will not take affect until the system is restarted. Please keep in mind, this will prevent MacPractice processes from starting. Please select "Allow in the Background" in the Apple System Settings to re-enable the option, MacPractice will startup like normal.

• **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12.5 will require a backup during the installation and cannot be skipped.

Be sure to read through the System Requirements and each drop down that pertains to your office thoroughly!

Attention: Offices submitting eClaims via Inovalon!

If your office is submitting claims using the Inovalon clearinghouse, and you’re updating to MacPractice Build 15.18.7+, you DO NOT need to re-run the Phase 1 curl.

(If your office is updating to MacPractice Build prior to 15.18.6, be sure to re-run the Phase 1 curl on the Onboarding Guide.)

MacPractice Build 15 System Requirements

Server Requirements

• Operating System: macOS Monterey (12) and Ventura (13) OR macOS Ventura (13) and Sonoma (14)

• Processor: Corei5 minimum (Core i7 recommended)

• Memory (RAM):

  • 16 GB minimum with M1/M2/M2 Pro/M3 Processor configuration (24 GB+ with M2/M3 and 32 GB+ with M2 Pro recommended)

  • 32 GB minimum with Intel Processor configuration (64 GB+ recommended)

• Storage (HD/SSD): 1 TB SSD minimum

• Graphic Card: M1/M2/M2 Pro/M3 processor configuration have an integrated graphic card capable of running Imaging or Digital Radiography.

  • AMD, Intel Iris, ATI, or Intel UHD Graphics 630 graphic card is recommended for computers that use Imaging or Digital Radiography with Intel processor configuration.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

• Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as a client.

Client/Terminal Requirements

• Operating System: macOS Monterey (12) and Ventura (13) OR macOS Ventura (13) and Sonoma (14)

• Processor: Core i3 minimum

• Memory (RAM):

  • 8 GB+ minimum with M1/M2/M3 processor configuration

  • 16 GB+ minimum with M2 Pro processor configuration

  • 16 GB+ minimum with Intel processor configuration

• Storage (HD/SSD): 256 GB (HD/SSD) minimum

• Graphic Card: M1 processor configuration have an integrated graphic card capable of running Imaging or Digital Radiography.

  • AMD, Intel Iris, ATI, or Intel UHD Graphics 630 graphic card is recommended for computers that use Imaging or Digital Radiography with Intel processor configuration.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process.

 Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.

1. The MacPractice update may require changes to your current hardware configuration in order to meet and be supported by our System Requirements. At the bottom of this email, we have included the system requirements for this update, which will need to be confirmed by a representative with your office before we can proceed. You can confirm that you meet requirements by responding to this email.

2. This integration requires a domain to be registered within MacPractice. The immediate purpose of this domain will be to act as a handshake between MacPractice and TSYS for secure card entry but in the future, this domain could be potentially used for online patient payments, a new patient portal and/or a web/mobile interface with limited capabilities for employees to log into MacPractice. What we will need from you is to know whether you would like to register a new domain or subdomain within MacPractice. A subdomain of your existing domain will require that you confirm with your domain registrar that they support subdomain delegation through our registrar, ClouDNS. Registering a domain or subdomain within MacPractice will be at no cost to your office. Let us know what you prefer to do here.

3. You will need to ensure that your router is configured to open ports 80 and 443 and forwarding them to ports 26691 and 26692 respectively to your MacPractice Server. MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.

4. In advance of your update, we will need your Merchant ID.  Please confirm your Merchant ID with TSYS. We will also need to know which email address you would like activation emails and recurring payment decline/partial approval emails to go to. You can choose the same email address or different email addresses for this.

All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call.

A backup must be completed before our scheduled update time.

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• Build 14.5.5 and up now have CCDA Updates! If you would like a refresher on the CURES Act, you can refer to our CURES Act article located on our HelpDesk at this link here.

• EMR/EDR/EHR Forms: there are additional steps that must be taken with all templates before you can use them after this update. Please review the steps described in this linked article.

• Reference Concept Database Update Required: You’ll  need to update your Codes by downloading and installing a new RefCon package. You can access the download page in MacPractice by navigating to the MacPractice Menu > Update Codes. Read this article for more details.

• Planmeca will require a Driver update after updating the OS to Monterey/Ventura and MacPractice Build 15. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORE logging into MacPractice.

• Romexis has a limited release build that has limitations, not all of it will work on Monterey. Please contact Planmeca and discuss what and how it may or may not affect your office.

• Acteon is not currently compatible with M1 Chips. If you have a machine you plan to use for imaging with Acteon, please ensure that it is not an M1 machine at this time.

• AUTHPAYX will not be compatible with Big Sur/Monterey and MacPractice Build 14. If your office is using AuthPayX for credit card processing in MacPractice, please contact MPSales@MacPractice.com to switch to our new Credit Card Integration, TSYS.

• The iPhone/iPad Interfaces will not work on macOS Big Sur and newer. We will need to migrate the office to MacPractice Go, please email Support@MacPractice.com for instructions. 

• **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12.5 will require a backup during the installation and cannot be skipped.

Offices updating from 12.21.3 - With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you.  We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services.

AutoRemind Phone: 800-277-1299

AutoRemind Email: support@autoremind.us

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• Offices using TSYS and build 12.11 and olderwill need to contact TSYS@macpractice.com in order to schedule your update and migration of your TSYS platform in order for you to continue processing credit cards with TSYS. If you are updating 12.21+ and have already performed the TSYS conversion, you do not need to reach out.

• Offices using PLANMECA will require a Driver update after updating the OS to Catalina/Big Sur and MacPractice Build 13. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORElogging into MacPractice.

• Acteon is not currently compatible with M1 Chips. If you have a machine you plan to use for imaging with Acteon, please ensure that it is not an M1 machine at this time.

• AUTHPAYX will not be compatible with Catalina/Big Sur and MacPractice Build 13. If your office is using AuthPayX for credit card processing in MacPractice, please contact MPSales@MacPractice.com to switch to our new Credit Card Integration, TSYS.

• The iPhone/iPad Interfaces will not work on macOS Big Sur and newer. We will need to migrate the office to MacPractice Go, please email Support@MacPractice.com for instructions. 

• **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12.5 will require a backup during the installation and cannot be skipped.

With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you.  We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services.

AutoRemind Phone: 800-277-1299

AutoRemind Email: support@autoremind.us

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• Offices using PLANMECA will require a Driver update after updating the OS to Mojave/Catalina and MacPractice Build 12. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORE logging into MacPractice.

• AUTHPAYX will not be compatible with Catalina and MacPractice Build 12. If your office is using AuthPayX for credit card processing in MacPractice, please contact our sales department to switch to our new Credit Card Integration, TSYS.

• **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12 will require a backup during the installation and cannot be skipped.