MacPractice Build 15 System Requirements

Server Requirements

• Operating System: macOS Monterey (12) and Ventura (13)*

• Processor: Core i5 minimum (Core i7 recommended)

• Memory (RAM):

  • 16 GB minimum with M1/M2/M2 Pro/M3 Processor configuration (24 GB+ with M2/32 GB+ with M2 Pro recommended)

  • 32 GB minimum with Intel Processor configuration (64 GB+ recommended)

• Storage (HD/SSD): 1 TB SSD minimum

• Graphic Card: M1/M2/M2 Pro/M3 processor configuration have an integrated graphic card capable of running Imaging or Digital Radiography.

  • AMD, Intel Iris, ATI, or Intel UHD Graphics 630 graphic card is recommended for computers that use Imaging or Digital Radiography with Intel processor configuration.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

• Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as a client.

Client/Terminal Requirements

• Operating System: macOS Monterey (12) and Ventura (13)*

• Processor: Core i3 minimum

• Memory (RAM):

  • 8 GB+ minimum with M1/M2 processor configuration

  • 16 GB+ minimum with M2 Pro processor configuration

  • 16 GB+ minimum with Intel processor configuration

• Storage (HD/SSD): 256 GB (HD/SSD) minimum

• Graphic Card: M1 processor configuration have an integrated graphic card capable of running Imaging or Digital Radiography.

  • AMD, Intel Iris, ATI, or Intel UHD Graphics 630 graphic card is recommended for computers that use Imaging or Digital Radiography with Intel processor configuration.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

Updating from Build 11/12/13/14

Please review the Build 15 System Requirements above, and reply to the Update email confirming your office meets these requirements.

Updating from Build 10

In order for your office to run MacPractice Build 15, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time.

First, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 15 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 15 to your office as the final update in this process.

Lastly and very important, Build 15 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 15 prior to logging into MacPractice.

Updating from Build 7.3

In order for your office to run MacPractice Build 15, there are a couple additional steps you must take!

First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 15. We recommend doing both updates in one day to save time.

While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 15 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 15 to your office as the final update in this process.

Lastly and very important, Build 15 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 15 prior to logging into MacPractice.

Updating from Build 4/5/6

In order for your office to run MacPractice Build 14, there are a few additional steps you must take!

For this update, you will need to first update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 15. We recommend doing these updates in one day to save time.

First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you.

After updating to 7.3, run the Accounting Migration Report. While running the report, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 15 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 15 to your office as the final update in this process.

Lastly and very important, Build 15 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 15 prior to logging into MacPractice.

With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you.  We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services.

AutoRemind Phone: 800-277-1299

AutoRemind Email: support@autoremind.us

We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process.

 Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.

1. The MacPractice update may require changes to your current hardware configuration in order to meet and be supported by our System Requirements. At the bottom of this email, we have included the system requirements for this update, which will need to be confirmed by a representative with your office before we can proceed. You can confirm that you meet requirements by responding to this email.

2. This integration requires a domain to be registered within MacPractice. The immediate purpose of this domain will be to act as a handshake between MacPractice and TSYS for secure card entry but in the future, this domain could be potentially used for online patient payments, a new patient portal and/or a web/mobile interface with limited capabilities for employees to log into MacPractice. What we will need from you is to know whether you would like to register a new domain or subdomain within MacPractice. A subdomain of your existing domain will require that you confirm with your domain registrar that they support subdomain delegation through our registrar, ClouDNS. Registering a domain or subdomain within MacPractice will be at no cost to your office. Let us know what you prefer to do here.

3. You will need to ensure that your router is configured to open ports 80 and 443 and forwarding them to ports 26691 and 26692 respectively to your MacPractice Server. MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.

4. In advance of your update, we will need your Merchant ID.  Please confirm your Merchant ID with TSYS. We will also need to know which email address you would like activation emails and recurring payment decline/partial approval emails to go to. You can choose the same email address or different email addresses for this.

All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call.

A backup must be completed before our scheduled update time.

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• Build 15 now has CCDA Updates! If you would like a refresher on the CURES Act, you can refer to our CURES Act article located on our HelpDesk at this link here.

• EMR/EDR/EHR Forms: there are additional steps that must be taken with all templates before you can use them after this update. Please review the steps described in this linked article.

• Reference Concept Database Update Required: You’ll  need to update your Codes by downloading and installing a new RefCon package. You can access the download page in MacPractice by navigating to the MacPractice Menu > Update Codes. Read this article for more details.

• iPad Apps (iEHR, Clipboard, Check-In): You can access the Build 15 MacPractice iPad Apps from the App Store! Feel free to follow the steps in this article if you need assistance with the setup.

• eClaim in order to handle eClaims on Ventura, MacPractice Support will need to make some changes required to ensure eClaims can be submitted properly. Please contact our EDI Team at 877-220-8418.

• Offices using TSYS and build 12.11 and older will need to contact TSYS@macpractice.com in order to schedule your update and migration of your TSYS platform in order for you to continue processing credit cards with TSYS. If you are updating 12.21+ and have already performed the TSYS conversion, you do not need to reach out.

• Planmeca will require a Driver update after updating the OS to Monterey/Ventura and MacPractice Build 15. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORE logging into MacPractice.

• Romexis has a limited release build that has limitations, not all of it will work on Monterey or Ventura. Please contact Planmeca and discuss what and how it may or may not affect your office.

• Acteon is compatible with M1 Chips but may require a dongle for systems that have only USB-C ports. We do not currently have an answer for Ventura compatibility.

• AUTHPAYX will not be compatible with Monterey/Ventura and MacPractice Build 15. If your office is using AuthPayX for credit card processing in MacPractice, please contact MPSales@MacPractice.com to switch to our new Credit Card Integration, TSYS.

• The iPhone/iPad Interfaces will not work on macOS Big Sur and newer. We will need to migrate the office to MacPractice Go, please email Support@MacPractice.com for instructions. 

• When installing MacPractice on Ventura, a notification will state "Login Items Added, MacPractice, Inc added items that can run in the background." These items can be controlled by going to the Apple menu > Systems Settings > General > Login Items > "Allow in the Background". If a user disables MacPractice in that area while MacPractice is already running, it will not take affect until the system is restarted. Please keep in mind, this will prevent MacPractice processes from starting. Please select "Allow in the Background" in the Apple System Settings to re-enable the option, MacPractice will startup like normal.

• **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12.5 will require a backup during the installation and cannot be skipped.

MacPractice Build 14 System Requirements

MacPractice operates on any Mac meeting minimum MacPractice and macOS requirements and runs optimally on recommended configurations.

Server:

• Operating System: macOS Big Sur (11)* and Monterey (12)

• Processor: Core i5 minimum ( Core i7 recommended)

• Memory (RAM):

  • 16 GB minimum with M1 Processor configuration

  • 32 GB minimum with Intel Processor configuration (64 GB+ recommended)

• Storage (HD/SSD): 1 TB SSD minimum

• Graphic Card:

  • M1 processor configuration have an integrated graphic card capable of running Imaging or Digital Radiography.

  • AMD, Intel Iris, ATI, or Intel UHD Graphics 630 graphic card is recommended for computers that use Imaging or Digital Radiography with Intel processor configuration.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

• Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as a client.

Clients:

• Operating System: macOS Big Sur (11)* and Monterey (12)

• Processor: Core i3 minimum

• Memory (RAM):

  • 8 GB minimum with M1 processor configuration

  • 16 GB minimum with Intel processor configuration

• Storage (HD/SSD): 256 GB (HD/SSD) minimum

• Graphic Card:

  • M1 processor configuration have an integrated graphic card capable of running Imaging or Digital Radiography.

  • AMD, Intel Iris, ATI, or Intel UHD Graphics 630 graphic card is recommended for computers that use Imaging or Digital Radiography with Intel processor configuration.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

Updating from Build 11/12/13

Please review the Build 14 System Requirements above, and reply to the Update email confirming your office meets these requirements.

Very Important: Offices updating from Builds 11 and 12.11, will need to setup the new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.

Updating from Build 10

In order for your office to run MacPractice Build 14, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time.

First, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 14 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 14 to your office as the final update in this process.

Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.

Updating from Build 7.3

In order for your office to run MacPractice Build 14, there are a couple additional steps you must take!

First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 14. We recommend doing both updates in one day to save time.

While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 14 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 14 to your office as the final update in this process.

Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.

Updating from Build 4/5/6

In order for your office to run MacPractice Build 14, there are a few additional steps you must take!

For this update, you will need to update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 14. We recommend doing these updates in one day to save time.

First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you.

After updating to 7.3, run the Accounting Migration Report. While running the Account Migration Report, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 14 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 14 to your office as the final update in this process.

Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• Build 14.5.5 and up now have CCDA Updates! If you would like a refresher on the CURES Act, you can refer to our CURES Act article located on our HelpDesk at this link here.

• EMR/EDR/EHR Forms: there are additional steps that must be taken with all templates before you can use them after this update. Please review the steps described in this linked article.

• Reference Concept Database Update Required: You’ll  need to update your Codes by downloading and installing a new RefCon package. You can access the download page in MacPractice by navigating to the MacPractice Menu > Update Codes. Read this article for more details.

• Planmeca will require a Driver update after updating the OS to Monterey/Ventura and MacPractice Build 15. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORE logging into MacPractice.

• Romexis has a limited release build that has limitations, not all of it will work on Monterey. Please contact Planmeca and discuss what and how it may or may not affect your office.

• Acteon is not currently compatible with M1 Chips. If you have a machine you plan to use for imaging with Acteon, please ensure that it is not an M1 machine at this time.

• AUTHPAYX will not be compatible with Big Sur/Monterey and MacPractice Build 14. If your office is using AuthPayX for credit card processing in MacPractice, please contact MPSales@MacPractice.com to switch to our new Credit Card Integration, TSYS.

• The iPhone/iPad Interfaces will not work on macOS Big Sur and newer. We will need to migrate the office to MacPractice Go, please email Support@MacPractice.com for instructions. 

• **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12.5 will require a backup during the installation and cannot be skipped.

With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you.  We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services.

AutoRemind Phone: 800-277-1299

AutoRemind Email: support@autoremind.us

We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process.

 Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.

1. The MacPractice update may require changes to your current hardware configuration in order to meet and be supported by our System Requirements. At the bottom of this email, we have included the system requirements for this update, which will need to be confirmed by a representative with your office before we can proceed. You can confirm that you meet requirements by responding to this email.

2. This integration requires a domain to be registered within MacPractice. The immediate purpose of this domain will be to act as a handshake between MacPractice and TSYS for secure card entry but in the future, this domain could be potentially used for online patient payments, a new patient portal and/or a web/mobile interface with limited capabilities for employees to log into MacPractice. What we will need from you is to know whether you would like to register a new domain or subdomain within MacPractice. A subdomain of your existing domain will require that you confirm with your domain registrar that they support subdomain delegation through our registrar, ClouDNS. Registering a domain or subdomain within MacPractice will be at no cost to your office. Let us know what you prefer to do here.

3. You will need to ensure that your router is configured to open ports 80 and 443 and forwarding them to ports 26691 and 26692 respectively to your MacPractice Server. MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.

4. In advance of your update, we will need your Merchant ID.  Please confirm your Merchant ID with TSYS. We will also need to know which email address you would like activation emails and recurring payment decline/partial approval emails to go to. You can choose the same email address or different email addresses for this.

All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call.

A backup must be completed before our scheduled update time.

MacPractice Build 13 System Requirements

Server:

• Operating System: macOS X Catalina (10.15) and macOS Big Sur (11)

• Processor: Core i5 minimum ( Core i7 recommended)

• Memory (RAM):

  • 16 GB with M1 processor configuration

  • 32 GB minimum with Intel processor configuration (64 GB+ recommended)

• Storage (HD/SSD): 1 TB SSD minimum

• Graphic Card:

  • M1 processor configuration have an integrated graphic card capable of running Imaging or Digital Radiography.

  • AMD, Intel Iris, ATI, or Intel UHD Graphics 630 graphic card is recommended for computers that use Imaging or Digital Radiography with Intel processor configuration.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

• Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as client.

Clients:

• Operating System: macOS X Catalina (10.15) and macOS Big Sur (11)

• Processor: Core i5 minimum

• Memory (RAM):

  • 8 GB minimum with M1 processor configuration

  • 16 GB minimum with Intel processor configuration

• Storage (HD/SSD): 256 GB (HD/SSD) minimum

• Graphic Card:

  • M1 processor configuration have an integrated graphic card capable of running Imaging or Digital Radiography.

  • AMD, Intel Iris, ATI, or Intel UHD Graphics 630 graphic card is recommended for computers that use Imaging or Digital Radiography with Intel processor configuration.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

Updating from Build 11/12

Please review the Build 13 System Requirements above, and reply to the Update email confirming your office meets these requirements.

Very Important: Offices updating from Builds 11 and 12.11, will need to setup the new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 13 prior to logging into MacPractice.

Updating from Build 10

In order for your office to run MacPractice Build 13, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time.

First, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5+ to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 13 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 13 to your office as the final update in this process.

Lastly and very important, Build 13 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 13 prior to logging into MacPractice.

In order for your office to run MacPractice Build 13, there are a couple additional steps you must take!

First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 13. We recommend doing both updates in one day to save time.

While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 13 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 13 to your office as the final update in this process.

Lastly and very important, Build 13 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 13 prior to logging into MacPractice.

Updating from Build 4/5/6

In order for your office to run MacPractice Build 13, there are a few additional steps you must take!

For this update, you will need to update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 13. We recommend doing these updates in one day to save time.

First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you.

After updating to 7.3, run the Accounting Migration Report. While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office.

After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 13 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 13 to your office as the final update in this process.

Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• Offices using TSYS and build 12.11 and older will need to contact TSYS@macpractice.com in order to schedule your update and migration of your TSYS platform in order for you to continue processing credit cards with TSYS. If you are updating 12.21+ and have already performed the TSYS conversion, you do not need to reach out.

• Offices using PLANMECA will require a Driver update after updating the OS to Catalina/Big Sur and MacPractice Build 13. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORElogging into MacPractice.

• Acteon is not currently compatible with M1 Chips. If you have a machine you plan to use for imaging with Acteon, please ensure that it is not an M1 machine at this time.

• AUTHPAYX will not be compatible with Catalina/Big Sur and MacPractice Build 13. If your office is using AuthPayX for credit card processing in MacPractice, please contact MPSales@MacPractice.com to switch to our new Credit Card Integration, TSYS.

• The iPhone/iPad Interfaces will not work on macOS Big Sur and newer. We will need to migrate the office to MacPractice Go, please email Support@MacPractice.com for instructions. 

• **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12.5 will require a backup during the installation and cannot be skipped.

You will need to update your MacPractice to build 13.11 and to update your TSYS Integration. We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process.

Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.

1. The MacPractice update may require changes to your current hardware configuration in order to meet and be supported by our System Requirements. At the bottom of this email, we have included the system requirements for this update, which will need to be confirmed by a representative with your office before we can proceed. You can confirm that you meet requirements by responding to this email.

2. This integration requires a domain to be registered within MacPractice. The immediate purpose of this domain will be to act as a handshake between MacPractice and TSYS for secure card entry but in the future, this domain could be potentially used for online patient payments, a new patient portal and/or a web/mobile interface with limited capabilities for employees to log into MacPractice. What we will need from you is to know whether you would like to register a new domain or subdomain within MacPractice. A subdomain of your existing domain will require that you confirm with your domain registrar that they support subdomain delegation through our registrar, ClouDNS. Registering a domain or subdomain within MacPractice will be at no cost to your office. Let us know what you prefer to do here.

3. You will need to ensure that your router is configured to open ports 80 and 443 and forwarding them to ports 26691 and 26692 respectively to your MacPractice Server.

MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.

4. In advance of your update, we will need your Merchant ID.  Please confirm your Merchant ID with TSYS. We will also need to know which email address you would like activation emails and recurring payment decline/partial approval emails to go to. You can choose the same email address or different email addresses for this.

All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call.

A backup must be completed before our scheduled update time.

With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you.  We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services.

AutoRemind Phone: 800-277-1299

AutoRemind Email: support@autoremind.us

MacPractice Build 12 System Requirements

Server:

• Operating System: Mac OS X Mojave (10.14) or Mac OS X Catalina (10.15)

• Processor: i5, i7, Xeon, 8th-generation i3 minimum (i7 quad-core iMac, Mac mini 2018 recommended) Core 2 Duo not Supported

• Memory (RAM): 16 GB minimum (16 GB+ recommended)

• Storage (HD/SSD): 512 GB (HD/SSD) minimum (1 TB SSD+ recommended)

• Graphic Card: AMD, Intel Iris, ATI, Intel UHD Graphics 630 or NVIDIA graphic card is recommended for computers that use Imaging or Digital Radiography.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

• Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as a client.

Clients:

• Operating System: Mac OS X Mojave (10.14), Mac OS X Catalina (10.15), or *Mac OS Big Sur (11)

• Processor: m3, i3, i5, i7, Xeon minimum (i5, i7, Xeon, 8th-generation i3 recommended) Core 2 Duo not Supported

• Memory (RAM): 8 GB minimum (8 GB+ recommended)

• Storage (HD/SSD): 128 GB (HD/SSD) minimum (128 GB SSD+ recommended)

• Graphic Card: AMD, Intel Iris, ATI, Intel UHD Graphics 630 or NVIDIA graphic card is recommended for computers that use Imaging or Digital Radiography.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

Updating from Build 11

Please review the Build 12 System Requirements above, and reply to the Update email confirming your office meets these requirements.

Very Important: Offices updating from Builds 11, will need to setup the new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 12 prior to logging into MacPractice.

**Please note that each of the computers in your office must be on Mojave or Catalina prior to installing this build of MacPractice (It is not necessary for all computers to be on the same version of macOS)**

Updating from Build 10

In order for your office to run MacPractice Build 12.21, you will need to update to Build 12.5 first! We recommend doing both updates in one day to save time.

First, review the System Requirements for Build 12. Then, reply to the Update email you received confirming your office meets these requirements, and we will release 12.5 to your office as a stair-step to Build 12.21.

After updating to 12.5, be sure you are able to log into MacPractice on the server computer. Then reply to the Update email again letting them know that the 12.5 update is complete, and we will release 12.21 to your office as the final update in this process.

Lastly and very important, Build 12.21 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 12.21 prior to logging into MacPractice.

Updating From Build 7.3

In order for your office to run MacPractice Build 12, there are a couple additional steps you must take!

First, you will need to run the Accounting Migration Report, and update to Build 12.5 as a stepping-stone to Build 12.21. We recommend doing both updates in one day to save time.

While running the Account Migration Report, review the System Requirements for Build 12 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release 12.5 to your office.

After updating to 12.5, be sure you are able to log into MacPractice on the server computer. Then reply to the Update email again letting them know that the 12.5 update is complete, and we will release 12.21 to your office as the final update in this process.

Lastly and very important, Build 12.21 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 12.21 prior to logging into MacPractice.

Updating from Build 4/5/6

In order for your office to run MacPractice Build 12.21, there are a few additional steps you must take!

For this update, you will need to update to Build 7.3, run the Accounting Migration Report, and update to Build 12.5 as stepping-stones to Build 12.21. We recommend doing these updates in one day to save time.

First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you.

While running the Account Migration Report, review the System Requirements for Build 12 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release 12.5 to your office.

After updating to 12.5, be sure you are able to log into MacPractice on the server computer. Then reply to the Update email again letting them know that the 12.5 update is complete, and we will release 12.21 to your office as the final update in this process.

Lastly and very important, Build 12.21 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• Offices using PLANMECA will require a Driver update after updating the OS to Mojave/Catalina and MacPractice Build 12. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORE logging into MacPractice.

• AUTHPAYX will not be compatible with Catalina and MacPractice Build 12. If your office is using AuthPayX for credit card processing in MacPractice, please contact our sales department to switch to our new Credit Card Integration, TSYS.

• **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12 will require a backup during the installation and cannot be skipped.

Subject: Ticket # TSYS Integration Update

Dear MacPractice Client,

We received your request regarding the update required for TSYS payment processing. You will need to update your MacPractice to build 12.21 and to update your TSYS Integration. We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process.

Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.

1. The MacPractice update may require changes to your current hardware configuration in order to meet and be supported by our System Requirements. At the bottom of this email, we have included the system requirements for this update, which will need to be confirmed by a representative with your office before we can proceed. You can confirm that you meet requirements by responding to this email.

2. This integration requires a domain to be registered within MacPractice. The immediate purpose of this domain will be to act as a handshake between MacPractice and TSYS for secure card entry but in the future, this domain could be potentially used for online patient payments, a new patient portal and/or a web/mobile interface with limited capabilities for employees to log into MacPractice. What we will need from you is to know whether you would like to register a new domain or subdomain within MacPractice. A subdomain of your existing domain will require that you confirm with your domain registrar that they support subdomain delegation through our registrar, ClouDNS. Registering a domain or subdomain within MacPractice will be at no cost to your office. Let us know what you prefer to do here.

3. You will need to ensure that your router is configured to open ports 80 and 443 and forwarding them to ports 26691 and 26692 respectively to your MacPractice Server.

MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.

4. In advance of your update, we will need your Merchant ID.  Please confirm your Merchant ID with TSYS. We will also need to know which email address you would like activation emails and recurring payment decline/partial approval emails to go to. You can choose the same email address or different email addresses for this.

All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call.

A backup must be completed before our scheduled update time.

Thank you for your patience while we work to find a time to accommodate you in this request.

With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you.  We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services.

AutoRemind Phone: 800-277-1299

AutoRemind Email: support@autoremind.us

System Requirements for Build 11

Server:

Operating System: High Sierra (10.13), Mojave (10.14)
Processor: i5+, Xeon, 8th gen i3 (64-bit architecture is required)
Memory: 16 GB RAM minimum (16+ GB recommended)
Hard Drive: 512 GB minimum (1+ TB recommended)

Clients:

Operating System: High Sierra (10.13), Mojave (10.14)
Processor: m3, i3+, and Xeon (64-bit architecture is required)
Memory: 8 GB RAM minimum (8+ GB RAM recommended)
Hard Drive: 128 GB minimum (128+ GB recommended)

Updating from Build 10

Please review the Build 11 System Requirements above, and reply to the Update email confirming your office meets these requirements.

Updating from Build 7.3

In order for your office to run MacPractice Build 11, there are a couple additional steps you must take!

First, you will need to run the Accounting Migration Report, before the update will be released to your office.

While running the Account Migration Report, review the System Requirements for Build 11 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release 11 to your office.

Updating from 4/5/6

In order for your office to run MacPractice Build 11, there are a few additional steps you must take!

For this update, you will need to update to Build 7.3, then run the Accounting Migration Report, before we can release build 11 to your office.

First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you.

After the 7.3 update is complete, run the Account Migration Report. While that is running, review the System Requirements for Build 11 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release Build 11 to the office.

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• If you are already on a compatible macOS, please make sure that you are on the latest version of macOS. This can be found under Apple > About This Mac > Software Update.

• Be aware that if you are running build 7.3 or older, MacPractice Build 11 will require a backup during the installation and cannot be skipped.

• We strongly recommend running a MacPractice backup before updating/installing a new build of MacPractice or your MacOS.

• Please take some time to review our documentation on New Features and Enhancements in MacPractice Gen 11!

MacPractice Build 7.3 Requirements

Server:

• Operating System: Sierra (10.12) and High Sierra (10.13)

• Processor: i3, i5, i7, Xeon minimum (i7 quad-core iMac recommended) *Core 2 Duo not Supported*

• Memory (RAM): 16 GB minimum

• Storage (HD/SSD): 512 GB (HD/SSD) minimum (1 TB SSD+ recommended)

• Graphic Card: AMD, Intel Iris, ATI, NVIDIA graphic card is recommended for computers that use Imaging or Digital Radiography

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

• Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as client.

Clients:

• Operating System: Sierra (10.12) and High Sierra (10.13)

• Processor: m3, i3, i5, i7, Xeon minimum (i5, i7, Xeon recommended) *Core 2 Duo not Supported*

• Memory (RAM): 8 GB minimum

• Storage (HD/SSD): 128 GB (HD/SSD) minimum

• Graphic Card: AMD, Intel Iris, ATI, NVIDIA graphic card is recommended for computers that use Imaging or Digital Radiography.

• Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.

Updating From 6.1 and Below

Please review the Build 7.3 System Requirements above, and reply to the Update email confirming your office meets these requirements.

• At this time, the iPad/iPhone interfaces require your server to remain on macOS Sierra 10.12.6+. The download for macOS Sierra 10.12.6 can be found here: https://itunes.apple.com/us/app/macos-sierra/id1127487414?ls=1&mt=12

• Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.

• If you are already on a compatible macOS, please make sure that you are on the latest version of macOS. This can be found under Apple > About This Mac > Software Update.

• Please note Clipboard, iEHR, and Check-In require iOS 10.2 or later.

• Several changes have taken place within MacPractice since your last update. Please take some time to watch our Help Video on Changes From MacPractice 4.4 to 7.3 or Changes from MacPractice 6 to 7.3!