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Updating from Build 7.3In order for your office to run MacPractice Build 15, there are a couple additional steps you must take! First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 15. We recommend doing both updates in one day to save time. While running the Account Migration Report, review the System Requirements for Build 11 and Build 11. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 15 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 15 to your office as the final update in this process. Lastly and very important, Build 15 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 15 prior to logging into MacPractice.**
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Updating from Build 4/5/6In order for your office to run MacPractice Build 14, there are a few additional steps you must take! For this update, you will need to first update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 15. We recommend doing these updates in one day to save time. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. After updating to 7.3, run the Accounting Migration Report. While running the report, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 15 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 15 to your office as the final update in this process. Lastly and very important, Build 15 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 15 prior to logging into MacPractice.
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Updating from Build 11/12/13Please review the Build 14 System Requirements above, and reply to the Update email confirming your office meets these requirements. Very Important: Offices updating from Builds 11 and 12.11, will need to setup the new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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Updating from Build 10In order for your office to run MacPractice Build 14, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time. First, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 14 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 14 to your office as the final update in this process. Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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Updating from Build 7.3In order for your office to run MacPractice Build 14, there are a couple additional steps you must take! First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 14. We recommend doing both updates in one day to save time. While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to.Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 14 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 14 to your office as the final update in this process. Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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Updating from Build 4/5/6In order for your office to run MacPractice Build 14, there are a few additional steps you must take! For this update, you will need to update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 14. We recommend doing these updates in one day to save time. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. After updating to 7.3, run the Accounting Migration Report. While running the Account Migration Report, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 14 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 14 to your office as the final update in this process. Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
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Updating from Build 11/12Please review the Build 13 System Requirements above, and reply to the Update email confirming your office meets these requirements. Very Important: Offices updating from Builds 11 and 12.11, will need to setup the new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 13 prior to logging into MacPractice.
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Updating from Build 10In order for your office to run MacPractice Build 13, you will need to update to Build 11.17 or Build 12.5 first! We recommend doing both updates in one day to save time. First, review the System Requirements for Build 12 and Build 11. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to. We will then release 11.17 or 12.5+ to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 13 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 13 to your office as the final update in this process. Lastly and very important, Build 13 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 13 prior to logging into MacPractice.
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In order for your office to run MacPractice Build 13, there are a couple additional steps you must take! First, you will need to run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as a stepping-stone to Build 13. We recommend doing both updates in one day to save time. While running the Account Migration Report, review the System Requirements for Build 11 and Build 12. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 13 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 13 to your office as the final update in this process. Lastly and very important, Build 13 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 13 prior to logging into MacPractice.**
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Updating from Build 4/5/6In order for your office to run MacPractice Build 13, there are a few additional steps you must take! For this update, you will need to update to Build 7.3, run the Accounting Migration Report, and update to Build 11.17 or Build 12.5 as stepping-stones to Build 13. We recommend doing these updates in one day to save time. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. After updating to 7.3, run the Accounting Migration Report. While running the Account Migration Report, review the System Requirements for Build 12 11 and Build 1112. Review the MacOS line, and determine which OS your system can update to. Then, reply to the Update email you received, and let them know which update you’d like to stair-step to, and the status of the Account Migration Report. We will then release 11.17 or 12.5 to your office. After updating to 11.17/12.5, be sure you are able to log into MacPractice on the server computer. Then review the Build 13 System Requirements above, reply to the Update email again confirming your office meets these requirements, and we will release 13 to your office as the final update in this process. Lastly and very important, Build 14 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
Updating to Build 12
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MacPractice Build 12 System RequirementsServer:
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Subject: Ticket # Build 12 UpdateUpdating from Build 10In order for your office to run MacPractice Build 12.21, you will need to update to Build 12.5 first! We recommend doing both updates in one day to save time. First, review the System Requirements for Build 12. Then, reply to the Update email you received confirming your office meets these requirements, and we will release 12.5 to your office as a stair-step to Build 12.21. After updating to 12.5, be sure you are able to log into MacPractice on the server computer. Then reply to the Update email again letting them know that the 12.5 update is complete, and we will release 12.21 to your office as the final update in this process. Lastly and very important, Build 12.21 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 12.21 prior to logging into MacPractice.**
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Updating Caveats
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Updating From Build 7.3In order for your office to run MacPractice Build 12, there are a couple additional steps you must take! First, you will need to run the Accounting Migration Report, and update to Build 12.5 as a stepping-stone to Build 12.21. We recommend doing both updates in one day to save time. While running the Account Migration Report, review the System Requirements for Build 12 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release 12.5 to your office. After updating to 12.5, be sure you are able to log into MacPractice on the server computer. Then reply to the Update email again letting them know that the 12.5 update is complete, and we will release 12.21 to your office as the final update in this process. Lastly and very important, Build 12.21 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 12.21 prior to logging into MacPractice.
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Updating from Build 4/5/6In order for your office to run MacPractice Build 12.21, there are a few additional steps you must take! For this update, you will need to update to Build 7.3, run the Accounting Migration Report, and update to Build 12.5 as stepping-stones to Build 12.21. We recommend doing these updates in one day to save time. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. While running the Account Migration Report, review the System Requirements for Build 12 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release 12.5 to your office. After updating to 12.5, be sure you are able to log into MacPractice on the server computer. Then reply to the Update email again letting them know that the 12.5 update is complete, and we will release 12.21 to your office as the final update in this process. Lastly and very important, Build 12.21 has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update to Build 14 prior to logging into MacPractice.
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Updating Caveats
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Subject: Ticket # TSYS Integration Update Dear MacPractice Client, We received your request regarding the update required for TSYS payment processing. You will need to update your MacPractice to build 12.21 and to update your TSYS Integration. We are preparing to schedule these updates one at a time and have added your office to the list to contact when we are ready. CC'd on this email is TSYS@macpractice.com, which will be your main contact email going forward for this process. Before we can release the update to your office, there are some important steps you will need to complete to prepare for the new TSYS integration. Please read the following thoroughly and reply all with questions.
MacPractice recommends that this configuration is done by an experienced IT professional; however, should you want to configure port forwarding yourself you may access instructions on the manufacturer’s website for your router.
All steps above must be completed prior to scheduling your update. Reply to TSYS@macpractice.com schedule a date/time to get your office updated, domain registered with MacPractice, TSYS account switched to the new gateway and get information on how to use your new TSYS integration! TSYS requires a 24-hour advanced notice of a scheduled upgrade so they can have everything switched and ready before our call. A backup must be completed before our scheduled update time. Thank you for your patience while we work to find a time to accommodate you in this request. |
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With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us | ||
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Subject: Ticket # Build 12 & AutoRemind Update Thank you for your interest in MacPractice Build 12. Before we can release Build 12 to your office, you will need to first run the Accounting Migration Report (details below) and verify you meet the system requirements below. On the Server, go to the Managers ability > Database Utilities > Search 'Migration'. Have all other Users logout of MacPractice and click 'Go' at the bottom right. Once that has completed, please reply to this email confirming your systems meet the requirements, and the status of the report. We will then release 12.5 to your office as a steppingstone to 12.21+. After updating to 12.5, be sure you are able to log into MacPractice on the server computer. You can choose to just update your Server, if you plan on updating to both builds in one day. Then reply to this email again, and we will release 12.21 to your office as the final update in this process. !! Be sure to read the final paragraph regarding important update information for AutoRemind !! MacPractice Build 12 MacPractice operates on any Mac meeting minimum MacPractice and macOS requirements and runs optimally on recommended configurations. **Please note that each of the computers in your office must be on Mojave or Catalina prior to installing this build of MacPractice (It is not necessary for all computers to be on the same version of macOS)** Server: · Operating System: Mac OS X Mojave (10.14) or Mac OS X Catalina (10.15) possible · Processor: i5, i7, Xeon, 8th-generation i3 minimum (i7 quad-core iMac, Mac mini 2018 recommended) *Core 2 Duo not Supported* · Memory (RAM): 16 GB minimum (16 GB+ recommended) · Storage (HD/SSD): 512 GB (HD/SSD) minimum (1 TB SSD+ recommended) · Graphic Card: AMD, Intel Iris, ATI, Intel UHD Graphics 630 or NVIDIA graphic card is recommended for computers that use Imaging or Digital Radiography. · Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices. · Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as a client. Clients: · Operating System: Mac OS X Mojave (10.14), or Mac OS X Catalina (10.15) · Processor: m3, i3, i5, i7, Xeon minimum (i5, i7, Xeon, 8th-generation i3 recommended) *Core 2 Duo not Supported* · Memory (RAM): 8 GB minimum (8 GB+ recommended) · Storage (HD/SSD): 128 GB (HD/SSD) minimum (128 GB SSD+ recommended) · Graphic Card: AMD, Intel Iris, ATI, Intel UHD Graphics 630 or NVIDIA graphic card is recommended for computers that use Imaging or Digital Radiography. · Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices. Before updating your macOS: · Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly. · Offices using PLANMECA will require a Driver update after updating the OS to Mojave/Catalina and MacPractice Build 12. Please contact Planmeca at 630-529-2300 and have them assist you with running the update BEFORElogging into MacPractice. · AUTHPAYX will not be compatible with Catalina and MacPractice Build 12. If your office is using AuthPayX for credit card processing in MacPractice, please contact our sales department to switch to our new Credit Card Integration, TSYS. · Please note Clipboard, iEHR, and Check-In are not available for this build of MacPractice. · **If you are updating from an earlier build of MacPractice, please be aware that MacPractice Build 12 will require a backup during the installation and cannot be skipped. !! If you have AutoRemind, please be aware: With this update, there are some changes with our software and our integration with AutoRemind to allow for continued service. With these changes, AutoRemind will need to install their new Satellite Application and generate a specific secure password for your office for their installation! We have included AutoRemind in this email so they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
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Subject: Ticket # Build 12.21 Update Hello! We have released 12.21 to your office today. Feel free to review the Release Notes before updating. This build has a new Server Management App. This is a separate application from MacPractice which will need to be set up after you update prior to logging into MacPractice and removes the requirement to run the script for Catalina. We have also updated the patient selector in MacPractice! Check out the video here!! Also, please feel free to visit the our Update Guide on the MacPractice HelpDesk for step-by-step instructions. If you plan on moving your Server to another computer, visit our Migrating Server article as well. Before Updating - Please Read
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Updating to Build 11
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System Requirements for Build 11System Requirements Server: Operating System: High Sierra (10.13), Mojave (10.14) Clients: Operating System: High Sierra (10.13), Mojave (10.14) |
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Subject: Ticket # Build 11 Update An updated version of MacPractice has been released to your office. Feel free to review the System Requirements below before updating MacPractice, and make sure your macOS is on High Sierra (10.13.3) and/or Mojave (10.14) prior to updating. When you login to MacPractice on the server computer, you will see a window prompting you to update. You can also locate this update window through MacPractice > "Update MacPractice". If you are not prompted to update on your Server in any way, one can obtain the installation package from www.macpractice.com/download. Our dedicated Support team is also available to assist you with a stress-free update. Contact us Monday through Thursday 7:00AM to 6:00PM Central or Friday 7:00AM to 5:00PM Central at (877) 220-8418 to make an update appointment. Also, please feel free to visit the our Update Guide on the MacPractice HelpDesk for step-by-step instructions. If you plan on moving your Server to another computer, visit our Migrating Server article as well. Before updating your macOS: · Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly. · If you are already on a compatible macOS, please make sure that you are on the latest version of macOS. This can be found under Apple > About This Mac > Software Update. · Please note Clipboard, iEHR, and Check-In require iOS 12 or newer. · **Be aware that if you are running build 7.3 or older, MacPractice Build 11 will require a backup during the installation and cannot be skipped. |
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Subject: Ticket # Gen 11 Update Thank you for your interest in MacPractice Gen 11. Please review the system requirements below, once you have replied to this email confirming that you meet the system requirements the Gen 11 update will be released to your office. **Please note that each of the computers in your office must be on High Sierra or Mojave prior to installing this build of MacPractice (It is not necessary for all computers to be on the same version of macOS)** Before updating your macOS: · Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly. · If you are already on a compatible macOS, please make sure that you are on the latest version of macOS. This can be found under Apple > About This Mac > Software Update. · Please note Clipboard, iEHR, and Check-In require iOS 12 or newer. · ** We strongly recommend running a MacPractice backup before updating/installing a new build of MacPractice or your MacOS. Please take some time to review our documentation on New Features and Enhancements in MacPractice Gen 11! |
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Subject: Ticket # Gen 11 Update Thank you for your interest in MacPractice Gen 11. Before we can release Build 11 to your office, you will need to first update from MacPractice 6.1 to MacPractice 7.3 and run the Accounting Migration Report. Below we have attached the Gen 11 system requirements, once you verify you meet these requirements reply to this email, and we will release 7.3 to your office. Once 7.3 has been installed, follow these steps to run the migration report: On the Server, go to the Managers ability > Database Utilities > Search 'Migration'. Have all other Users logout of MacPractice and click 'Go' at the bottom right. If you pass the test, reply to this email again confirming that you passed the test, and the Build 11 update will be released to your office. It is strongly recommended that you perform the update within 30 days of running the pre-migration report If you do not pass the test, please contact MacPractice Support at 877-220-8418 or by popping the bubble and select 'Phone'. **Please note that each of the computers in your office must be on High Sierra or Mojave prior to installing this build of MacPractice (It is not necessary for all computers to be on the same version of macOS)** Before updating your macOS: · Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly. · If you are already on a compatible macOS, please make sure that you are on the latest version of macOS. This can be found under Apple > About This Mac > Software Update. · Please note Clipboard, iEHR, and Check-In require iOS 12 or newer. · **Be aware that MacPractice Build 11 will require a backup during the installation and cannot be skipped. Please make time for this. Lastly, several changes have taken place within MacPractice since your last update. Please take some time to review our documentation on New Features and Enhancements in MacPractice Gen 11! |
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Subject: Ticket # Build 11 Update Thank you for your interest in MacPractice Gen 11! Before we can release Build 11 to your office, you will need to run the Accounting Migration Report and verify you meet the system requirements below. On the Server, go to the Managers ability > Database Utilities > Search 'Migration'. Have all other Users logout of MacPractice and click 'Go' at the bottom right. If you pass the test, reply to this email confirming that your systems meet the MacPractice Gen 11 system requirements, and that you passed the test, then the update will be released to your office. It is strongly recommended that you perform the update within 30 days of running the pre-migration report If you do not pass the test, please contact MacPractice Support at 877-220-8418 or by popping the bubble and select 'Phone'. **Please note that each of the computers in your office must be on High Sierra or Mojave prior to installing this build of MacPractice (It is not necessary for all computers to be on the same version of macOS)** Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as client. Before updating your macOS: · Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly. · If you are already on a compatible macOS, please make sure that you are on the latest version of macOS. This can be found under Apple > About This Mac > Software Update. · Please note Clipboard, iEHR, and Check-In require iOS 12 or newer. · **Be aware that MacPractice Build 11 will require a backup during the installation and cannot be skipped. Please make time for this. Please take some time to review our documentation on New Features and Enhancements in MacPractice Gen 11! |
Updating to Build 7.3
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MacPractice Build 7.3 Requirements
MacPractice operates on any Mac meeting minimum MacPractice and macOS requirements and runs optimally on recommended configurations.
**Please note that each of the computers in your office must be on Sierra (10.12) and/or High Sierra (10.13) prior to installing this build of MacPractice (It is not necessary for all computers to be on the same version of macOS)**
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Operating System: Sierra (10.12) and High Sierra (10.13)
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Memory (RAM): 16 GB minimum
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Storage (HD/SSD): 512 GB (HD/SSD) minimum (1 TB SSD+ recommended)
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Graphic Card: AMD, Intel Iris, ATI, NVIDIA graphic card is recommended for computers that use Imaging or Digital Radiography
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Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.
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Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as client.
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Operating System: Sierra (10.12) and High Sierra (10.13)
Processor: m3, i3, i5, i7, Xeon minimum (i5, i7, Xeon recommended) *Core 2 Duo not Supported*
Memory (RAM): 8 GB minimum
Storage (HD/SSD): 128 GB (HD/SSD) minimum
Graphic Card: AMD, Intel Iris, ATI, NVIDIA graphic card is recommended for computers that use Imaging or Digital Radiography.
Network: Gigabit Ethernet recommended. Fast, reliable 802.11ac Wi-Fi required for iPads and Macs not connected via Ethernet. Multiple Wi-Fi devices may be required to provide adequate and reliable service in some offices.
Before Updating your macOS:
At this time, the iPad/iPhone interfaces require your server to remain on macOS Sierra 10.12.6+. The download for macOS Sierra 10.12.6 can be found here: https://itunes.apple.com/us/app/macos-sierra/id1127487414?ls=1&mt=12
Be sure to verify any Third-Party Compatibility prior to updating your OS. You may need to contact the third-party software company directly.
If you are already on a compatible macOS, please make sure that you are on the latest version of macOS. This can be found under Apple > About This Mac > Software Update.
Please note Clipboard, iEHR, and Check-In require iOS 10.2 or later.
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Subject: Ticket # Build X Update Thank you for the information and confirmation of your systems. An updated version of MacPractice has been released to your office. When you login to MacPractice on the server computer, you will see a window prompting you to update. You can also locate this update window through MacPractice > "Update MacPractice". If you are not prompted to update on your Server in any way, one can obtain the installation package from www.macpractice.com/download. Our dedicated Support team is also available to assist you with a stress-free update. Contact us Monday through Thursday 7:00AM to 6:00PM Central or Friday 7:00AM to 5:00PM Central at (877) 220-8418 to make an update appointment. Also, please feel free to visit the our Update Guide on the MacPractice HelpDesk for step-by-step instructions. If you plan on moving your Server to another computer, visit our Migrating Server article as well. Update: Several changes have taken place within MacPractice since your last update. Please take some time to watch our Help Video on Changes From MacPractice 4.4 to 7.3 or Changes from MacPractice 6 to 7.3! |
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Subject: Ticket # Build 7.3 Update An updated version of MacPractice has been released to your office. Be sure your macOS is on Sierra (10.12.6) and/or High Sierra (10.13.3+) prior to updating. When you login to MacPractice on the server computer, you will see a window prompting you to update. You can also locate this update window through MacPractice > "Update MacPractice". If you are not prompted to update on your Server in any way, one can obtain the installation package from www.macpractice.com/download. Our dedicated Support team is also available to assist you with a stress-free update. Contact us Monday through Thursday 7:00AM to 6:00PM Central or Friday 7:00AM to 5:00PM Central at (877) 220-8418 to make an update appointment. Also, please feel free to visit the our Update Guide on the MacPractice HelpDesk for step-by-step instructions. If you plan on moving your Server to another computer, visit our Migrating Server article as well. Before updating your macOS: At this time, the iPad/iPhone interfaces require your server to remain on macOS Sierra 10.12.6+. The download for macOS Sierra 10.12.6 can be found here: https://itunes.apple.com/us/app/macos-sierra/id1127487414?ls=1&mt=12they are aware of your update status, so that they may follow up with you. We also have included their contact information below so that you may proactively work with them to ensure there is limited disruption, if any, to your AutoRemind services. AutoRemind Phone: 800-277-1299 AutoRemind Email: support@autoremind.us |
Updating to Build 11
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System Requirements for Build 11Server: Operating System: High Sierra (10.13), Mojave (10.14) Clients: Operating System: High Sierra (10.13), Mojave (10.14) |
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Updating from Build 10Please review the Build 11 System Requirements above, and reply to the Update email confirming your office meets these requirements.
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Updating from Build 7.3In order for your office to run MacPractice Build 11, there are a couple additional steps you must take! First, you will need to run the Accounting Migration Report, before the update will be released to your office. While running the Account Migration Report, review the System Requirements for Build 11 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release 11 to your office.
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Updating from 4/5/6In order for your office to run MacPractice Build 11, there are a few additional steps you must take! For this update, you will need to update to Build 7.3, then run the Accounting Migration Report, before we can release build 11 to your office. First, review the System Requirements for Build 7. At the very least, make sure that the Server can update to one of the macOS' listed. Then reply to the Updates email confirming your office can update to 7.3. We will then release 7.3 to you. After the 7.3 update is complete, run the Account Migration Report. While that is running, review the System Requirements for Build 11 above. Then, reply to the Update email you received, and let them know your office meets the requirements, and the status of the Account Migration Report. We will then release Build 11 to the office.
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Updating Caveats
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Subject: Ticket # Build 6.1/7.3 Update Thank you for your interest in MacPractice build 6.1 or 7.3. Please respond to this email confirming that your systems meet the MacPractice system requirements, and which build you would like released to your office. MacPractice Build 7 MacPractice operates on any Mac meeting minimum MacPractice and macOS requirements and runs optimally on recommended configurations. **Please note that each of the computers in your office must be on Sierra (10.12) and/or High Sierra (10.13) prior to installing this build of MacPractice (It is not necessary for all computers to be on the same version of macOS)** Server: ·
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Updating to Build 7.3
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MacPractice Build 7.3 RequirementsServer:
Clients:·
----------------------------------- MacPractice Build 6 MacPractice operates on any Mac meeting minimum MacPractice and macOS requirements and runs optimally on recommended configurations. **
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Updating From 6.1 and BelowPlease review the Build 7.3 System Requirements above, and reply to the Update email confirming your office meets these requirements.
Server: · Operating System: Mac OS X Mavericks (10.9) and Yosemite (10.10)* · Processor: i3, i5, i7, Xeon (64 but architecture) · Memory (RAM): 6 GB minimum · Storage (HD/SSD): 64GB minimum (1 TB SSD+ recommended)*** · Graphic Card: NVIDIA or ATI graphic card is recommended for computers that use Imaging or Digital Radiography. · Data Entry: Smaller offices with less than 25 clients may use the server machine as a client machine as well. Additional memory is recommended if you are using a server as client. Clients: · Operating System: Mac OS X Mavericks (10.9) and Yosemite (10.10)* · Processor: i3, i5, i7, Xeon (64 but architecture) · Memory (RAM): 4 GB minimum (8 GB+ recommended) · Storage (HD/SSD): 64 GB (HD/SSD) minimum · Graphic Card: NVIDIA or ATI graphic card is recommended for computers that use Imaging or Digital Radiography.
** 8GB of RAM is the minimum recommendation for computers using Digital Radiography / Imaging. ***MacPractice recommends enough hard drive space to hold your entire MacPractice database × 10 for backing up |
Updating Caveats
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