Hours of Operation

Owned by Dylan Nigh
Last updated: Mar 11, 2024
2 min read

Everyone needs help sometimes. We're here for you. Read below to review our Support options.

  • Call our support line!

    • Phone Support Hours:

      • 7 AM to 6 PM Central, Monday-Thursday

      • 7 AM to 5 PM Central, Friday

    • Toll-Free Number: 877-220-8418

    • Main Line Number: 402-420-2430

      • Both our Toll Free and Main Line numbers will reach MacPractice Support.

    • International Support Number: +0011 800-2525-9898

      • Due to different operating hours between the United States where MacPractice Support is located, you can leave a message at this line to set up an appointment so we can accommodate your office.

      • You can also set up an appointment by e-mailing Support@macpractice.com

  • E-mail us!

  • Chat with us!

    • Normal Chat Support Hours:

      • 8 AM - 12 PM, and 1 PM to 4 PM Central, Monday-Friday

    • You can access LiveChat via our main www.macpractice.com website, or from the Hub Page at help.macpractice.com.

    • The widget looks like this in the lower right hand corner:

      Screenshot 2024-02-05 at 12.12.59 PM.png

  • Pop the bubble in MacPractice directly!

    • Click the bubble to open the MacPractice Hub page, where you can manage your support requests! You can also access the Hub at help.macpractice.com.

    • In builds older than 15.13, this functionality will redirect you to Email Support. You can also visit the Hub at help.macpractice.com, or use our email or phone support options listed above.

  • Fax us!

    • Main Fax line: 402-715-9264

  • Mail us!

    • Address: 233 N. 8th Street Suite 300 Lincoln, NE 68508

  • I'm trying to reach the Sales Department!

    • Sales Number: 646-305-9008 

MacPractice Support observes the following Federal Holidays and will not be open on: 

  • New Years Day

  • Good Friday

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • The Friday following Thanksgiving

  • Christmas Day

  • Christmas Eve OR the Day after Christmas