Hours of Operation

Everyone needs help sometimes. We're here for you. Read below to review our Support options.

• Call our support line!

  • Phone Support Hours:

    • 7 AM to 6 PM Central, Monday-Thursday

    • 7 AM to 5 PM Central, Friday

  • Toll-Free Number: 877-220-8418

  • Main Line Number: 402-420-2430

    • Both our Toll Free and Main Line numbers will reach MacPractice Support.

  • International Support Number: +0011 800-2525-9898

    • Due to different operating hours between the United States where MacPractice Support is located, you can leave a message at this line to set up an appointment so we can accommodate your office.

    • You can also set up an appointment by e-mailing Support@macpractice.com

• E-mail us!

  • E-Mail Support Hours:

    • 8 AM to 5 PM Central, Monday-Friday

  • Support E-Mail: support@macpractice.com

• Chat with us!

  • Normal Chat Support Hours:

    • 8 AM - 12 PM, and 1 PM to 4 PM Central, Monday-Friday

  • You can access LiveChat via our main www.macpractice.com website, or from the Hub Page at help.macpractice.com.

  • The widget looks like this in the lower right hand corner:

    Open

    

• Pop the bubble in MacPractice directly!

  • Click the bubble to open the MacPractice Hub page, where you can manage your support requests! You can also access the Hub at help.macpractice.com.

  • In builds older than 15.13, this functionality will redirect you to Email Support. You can also visit the Hub at help.macpractice.com, or use our email or phone support options listed above.

• Fax us!

  • Main Fax line: 402-715-9264

• Mail us!

  • Address: 233 N. 8th Street Suite 300 Lincoln, NE 68508

• I'm trying to reach the Sales Department!

  • Sales Number: 646-305-9008 

MacPractice Support observes the following Federal Holidays and will not be open on: 

• New Years Day

• Good Friday

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• The Friday following Thanksgiving

• Christmas Day

• Christmas Eve OR the Day after Christmas