Common Rejections - Referral Format Required

Rejection Message:

Typically, this message occurs when a Prior Authorization is required on the eClaim in question. It could be that the Prior Authorization is out of visits, or the included Prior Authorization is past the expiration date set.

Please review this article on how to add a Prior Authorization to a claim to further troubleshoot this message.

If a Prior Authorization was not added to the claim in question, you'll need to create a new claim and remember to add in the Prior Authorization as described in the linked article above.