Common Rejections - Missing/Invalid Secondary Subscriber ID
- Dylan Nigh
Missing/Invalid Secondary Subscriber IDRejection messages include, but are not limited to:
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This rejection is stating that the subscriber ID for the insurance not currently being submitted to, or other payer, is missing/invalid. The easiest way to resolve this rejection would be to go to the Primary/Secondary/Patient tabs of the patient account and verify that a valid subscriber ID is entered for any insurance that is active on the account. The claim can then be rebuilt and resubmitted.
Note: It is possible that the claim could be tied to an archived insurance. In this case it would be necessary to unarchive the insurance and update the subscriber information prior to a rebuild. The alternative would be to create a new claim using an active insurance that has the correct subscriber information filled out.