Common Rejections - Relationship to Primary/Secondary

Relationship to Primary/Secondary

Rejection Message:

This rejection is stating that there is a dependent listed on the claim, but the relationship information is missing. This is likely because an invalid 'Relationship to Primary/Secondary' was selected on the Patient tab. There are only certain relationships that are valid for electronic claims, so be sure to choose from the following:

• Spouse

• Self

• Child

• Employee

• Unknown

• Organ Donor

• Cadaver Donor

• Life Partner

• Other Relationship

After a valid relationship has been set on the Patient tab, the claim can be rebuilt and resent.